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For Companies At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and manage device installations.
- Company: Join a top global IT services and consulting firm with a strong reputation.
- Benefits: Competitive daily rate, gain valuable experience, and work in a dynamic environment.
- Why this job: Be part of a team that excels in delivering high-quality tech solutions.
- Qualifications: Strong knowledge of PC hardware, Windows, and excellent communication skills.
- Other info: 6-month contract with opportunities for growth and learning.
The predicted salary is between 55000 - 66000 £ per year.
Are you ready to take the next step in your career as a Level 2 IT Support Engineer? Join one of the world's leading IT services, consulting, and business solutions organisations. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.
The leading consultancy firm is looking for a skilled Level 2 IT Support Engineer to join on a 6-month contract to provide hands-on desktop support, manage device imaging and installations, and troubleshoot hardware, software, and network issues across a mixed environment.
Key Responsibilities:
- Provide support for desktops, laptops, printers, and peripherals
- Re-image devices and configure applications
- Troubleshoot Windows OS, hardware, and enterprise apps
- Coordinate vendor support for hardware issues
- Document incidents/resolutions in ITSM tools (e.g., ServiceNow)
- Install and configure PCs, mobile devices, and related software
- Support printer setup, drivers, and repairs
- Provide onsite/remote technical support
- Manage and resolve tickets within SLA
- Create and maintain support documentation
Required Skills:
- Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android
- Experience with software installs, device refresh, and application support
- Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics
- Skilled in ITSM tools and SLA-based ticket resolution
- Excellent communication and documentation skills
Desirable Skills:
- Experience with O365, Active Directory, DNS, and Group Policy
- Familiarity with ITIL practices and 2nd line support
- Comfortable engaging users, vendors, and senior stakeholders
Start Date: ASAP
Duration: 6 Months
IR35: Inside IR35
Location: Feltham - 5 DAYS A WEEK ONSITE
Rate: £275–£315 per day
Level 2 IT Support Engineer - Consultancy in London employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 IT Support Engineer - Consultancy in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT industry and let them know you're on the lookout for a Level 2 IT Support Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by brushing up on common technical questions related to Windows OS, hardware troubleshooting, and ITSM tools. We recommend doing some mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of how you've tackled hardware or software issues in the past. This will demonstrate your hands-on experience and ability to think on your feet!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Level 2 IT Support Engineer - Consultancy in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support, device imaging, and troubleshooting. We want to see how your skills match the Level 2 IT Support Engineer role, so don’t be shy about showcasing relevant projects or tasks you've handled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality, so let us know what drives you in the IT world.
Show Off Your Communication Skills: Since you'll be engaging with users and vendors, it's crucial to demonstrate your communication prowess. In your application, highlight any experiences where you’ve effectively resolved issues or collaborated with others. We appreciate clear and concise communication!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance at joining our team. Don’t miss out on this opportunity—apply today!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC hardware, Windows 10/11, and Mac OS. Be ready to discuss your experience with troubleshooting and support for various devices, as well as any specific software installations you've handled.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved technical issues in the past. Think about specific incidents where you managed to troubleshoot hardware or software problems effectively, and be ready to explain your thought process.
✨Familiarise Yourself with ITSM Tools
Since you'll be documenting incidents and resolutions, it’s crucial to know your way around ITSM tools like ServiceNow. If you have experience with ticket resolution and SLAs, make sure to highlight that during the interview.
✨Communicate Clearly and Confidently
Excellent communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to engage with users who aren't tech-savvy. Confidence in your communication can set you apart from other candidates.
