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- Tasks: Manage IoT/Network alerts and customer fault calls to ensure seamless connectivity.
- Company: Join a leading global telecommunications and ICT solutions provider.
- Benefits: Competitive salary, private medical insurance, and travel expenses covered.
- Why this job: Strengthen enterprise security and make a real impact in digital innovation.
- Qualifications: Experience with Windows Servers, M365 Stack, and general networking skills.
- Other info: Enjoy flexible shift patterns and excellent career growth opportunities.
The predicted salary is between 32000 - 32000 £ per year.
Ready to strengthen enterprise security in a global technology powerhouse? Join a leading telecommunications and ICT solutions provider committed to delivering secure, high-performance connectivity and digital innovation worldwide. The company drives transformation by integrating advanced network, cloud, and security services for global enterprises. Opportunities don't wait, safeguard the digital future with a trusted global leader. Apply now!
Responsibilities
- Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts/reports and customer fault calls from internal technical divisions & customers (service portal/ticket system/email/telephone)
- Update trouble ticket systems and customer documentation with fault history
- Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other KDDI resources, to help achieve trouble resolution
- Notify the On Call Support / LM of issues which require escalation, customer questions/complaints or requirements & new business opportunities
Skills/Must have
- Windows Servers
- M365 Stack
- General Networking
Benefits
- Travel to work expensed (Up to Zone 6 of London Underground paid)
- Private Medical Insurance
- Shift Patterns: 4 days (12 hr 8:00 - 20:00), 4 days off, 4 Nights (12 hr 20:00-08:00)
- Salary: £32,000 Basic Salary Per Annum + £1,300 Shift Allowance
IT Support Engineer (Shifts) - Systems Integrator in London employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Shifts) - Systems Integrator in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We want to show off our problem-solving skills, so think of examples where we’ve tackled tech issues head-on.
✨Tip Number 3
Don’t forget to research the company! Knowing their services and values will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep track of our application status easily!
We think you need these skills to ace IT Support Engineer (Shifts) - Systems Integrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows Servers, M365 Stack, and any relevant networking skills. We want to see how you can contribute to our mission of delivering secure connectivity!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you can help strengthen enterprise security. We love seeing candidates who are excited about digital innovation, so let that enthusiasm show!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can manage IoT/Network alerts and customer fault calls effectively, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on safeguarding the digital future with us!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Servers and the M365 Stack. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools, but that you can effectively use them in a real-world setting.
✨Understand the Company’s Mission
Familiarise yourself with the company’s commitment to secure connectivity and digital innovation. Being able to articulate how your skills align with their goals will demonstrate your genuine interest in the role and the organisation. It’s all about showing that you’re not just looking for any job, but that you want to be part of their mission.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing IoT alerts or coordinating with third-party suppliers. Think of examples from your previous experience where you successfully resolved issues or improved processes. This will help you showcase your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the shift patterns, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team, rather than just focusing on what you can get out of the job.
