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- Tasks: Provide 1st and 2nd line IT support and troubleshoot issues across devices.
- Company: Leading global private equity firm with a strong growth track record.
- Benefits: Competitive salary, discretionary bonus, and private healthcare.
- Why this job: Join a dynamic team and make a real impact in a fast-growing environment.
- Qualifications: 5+ years of IT support experience and strong knowledge of Microsoft Office 365.
- Other info: Collaborative culture with opportunities for skill expansion and career growth.
The predicted salary is between 42000 - 72000 £ per year.
Ready to take your IT career to the next level? A leading global private equity firm with a strong track record of backing and scaling high-growth companies across Europe and North America is seeking an IT Support Engineer for its London office. This role offers the opportunity to deliver 1st and 2nd line IT support to a dynamic user base, while collaborating with teams across European offices and the US.
Responsibilities:
- Provide hands-on 1st and 2nd line support across laptops, desktops, and mobile devices (primarily Windows, with some Mac OS exposure).
- Troubleshoot and resolve Microsoft Office 365, Intune, and endpoint issues confidently and efficiently.
- Support users in London and Europe while collaborating with US IT teams for seamless operations.
- Manage user accounts, hardware setup, application support, and day-to-day troubleshooting with a customer-first mindset.
- Proactively identify and implement improvements, bringing your ideas and solutions forward.
- Get involved in IT projects and process improvement initiatives as the firm evolves.
Requirements:
- 5+ years of IT Support experience (industry background flexible: finance, legal, professional services, or elsewhere).
- Solid knowledge of Microsoft Office 365, Intune, and endpoint troubleshooting.
- Exposure to Mac OS is a plus.
- Strong communication skills and a passion for delivering exceptional support.
- A proactive, problem-solving mindset with the ability to work independently.
- Eagerness to grow in a high-performing environment while supporting senior stakeholders.
Benefits:
- Opportunity to take ownership and build strong internal relationships.
- Get involved in interesting projects and continuous improvements.
- A collaborative, high-calibre environment within private equity.
- Scope to expand your skillset and career within a growing global firm.
- Discretionary bonus.
- Private healthcare.
Location: Central London - on-site
Salary: £50-60k
IT Engineer - Banking & Finance in London employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer - Banking & Finance in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us the inside scoop on job openings and company culture.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially in banking and finance. We want to show that we’re not just another candidate but someone who’s genuinely interested in their mission.
✨Tip Number 3
Show off your skills! Bring examples of past projects or challenges you’ve tackled in IT support. We need to demonstrate our problem-solving mindset and how we can add value to their team.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing our appreciation for the opportunity. It keeps us on their radar and shows our enthusiasm for the role.
We think you need these skills to ace IT Engineer - Banking & Finance in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Engineer role. Highlight your experience with Microsoft Office 365, Intune, and any troubleshooting you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills; give us examples of how you've tackled challenges in the past. We’re all about proactive problem-solving, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, Intune, and endpoint troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tools but can also handle real-world problems.
✨Show Off Your Communication Skills
Since this role involves supporting users across different locations, strong communication is key. Practice explaining technical concepts in simple terms. You might even want to role-play common support scenarios with a friend to get comfortable with articulating your thoughts clearly.
✨Demonstrate Your Proactive Mindset
Think of examples where you’ve identified issues before they became problems or suggested improvements in your previous roles. This shows that you’re not just reactive but can contribute to the team’s success by being forward-thinking.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their IT projects and how they foster growth within the team. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your career goals.
