At a Glance
- Tasks: Manage renewals and upsell opportunities for a diverse customer portfolio.
- Company: Join a leading UK Managed Service Provider with a focus on innovation.
- Benefits: Enjoy a competitive salary, pension, healthcare, and hybrid working.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Grow your commercial skills while making a real impact in IT services.
- Qualifications: Experience in inside sales or customer success, ideally in IT or telecoms.
The predicted salary is between 40000 - 40000 £ per year.
Are you looking for an exciting new opportunity? Join a well-established UK Managed Service Provider supporting SME and mid-market clients across IT infrastructure, connectivity, cyber security, and cloud. The organisation is expanding its commercial function to strengthen renewals, quoting, and upsell across an established customer base. This company is looking for a commercial professional to own the end-to-end renewal cycle across a live customer portfolio, with direct responsibility for identifying upsell opportunities and driving revenue growth. The role offers the chance to build broad commercial knowledge across connectivity, Microsoft licensing, and cyber security while working closely with an established Account Management team.
Responsibilities
- Own the end-to-end renewal process for an allocated portfolio of accounts, ensuring contracts, licences, and services renew on time and accurately.
- Produce accurate, timely quotes for renewals, upgrades, additional licensing, and new product add-ons, working closely with vendors and internal pricing tools.
- Identify and proactively pitch upgrade and cross-sell opportunities within the existing customer base, from licence tier upgrades to bolt-on security products and circuit upgrades.
- Act as a regular, proactive commercial point of contact for customers, building enough trust that customers come to you rather than waiting to be chased.
- Track upcoming renewal, contract end, and licence expiry dates, flagging churn or non-renewal risk to Account Managers in good time.
- Maintain accurate, up-to-date opportunity, quote, and renewal data across CRM and quoting platforms.
Skills/Must Have
- Prior experience in an inside sales, renewals, sales support, or customer success role, ideally within IT, telecoms, or an MSP environment.
- Comfortable working across a broad MSP product set, connectivity, cyber security licensing, Microsoft 365/Azure/CSP, and general managed services.
- Confident telephone-based commercial conversations, comfortable initiating rather than only responding to inbound queries, with a track record of hitting or contributing to revenue/upsell targets.
- Strong organisational discipline to manage a portfolio of renewal dates and quotes without slippage, sharp commercial instinct to spot opportunity in routine conversations, and comfortable taking direction from Account Managers as part of a wider team.
Desirable Skills
- Existing knowledge of Microsoft licensing (365/Azure/CSP), cyber security products, or telecoms/circuits.
- Experience using a CRM (e.g. HubSpot, Salesforce) and a quoting/CPQ tool.
- Background in an MSP, telecoms provider, or IT reseller.
Benefits
- Pension, holiday allowance, and healthcare.
- Hybrid 3x days a week in a New London office.
Salary
£40k Base (£60k OTE)
Inside Sales & Customer Success Executive - Systems Integrator in London employer: Hamilton Barnes Associates Limited
Hamilton Barnes Associates Limited is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a focus on employee growth, we provide ample opportunities for professional development and skill enhancement, particularly in cutting-edge areas like network automation and cloud technologies. Our competitive salary package and commitment to solving complex engineering challenges make us an attractive choice for talented individuals seeking meaningful and rewarding careers.
Contact Details:
Hamilton Barnes Associates Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales & Customer Success Executive - Systems Integrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hamilton Barnes Associates Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hamilton Barnes Associates Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inside Sales & Customer Success Executive - Systems Integrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hamilton Barnes Associates Limited:Your cover letter is your chance to shine! Tell us why you want to work at Hamilton Barnes Associates Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hamilton Barnes Associates Limited!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
