Edge Operations Engineer - Consultancy in London

Are you looking for a new opportunity? Join a leading global IT solutions provider trusted by some of the world’s most recognized and innovative organizations. Founded over 2 decades ago, the business has expanded across multiple countries with a team of more than 2,000 IT professionals. Focused on helping clients improve decision-making, drive operational efficiency, and gain a competitive edge, the organization combines world-class talent, clear vision, and innovative technology to deliver impactful solutions. Take the next step in your career and apply today!

Responsibilities:

• Troubleshoot server and network hardware including fibre optic cabling, optics, and hardware components.
• Manage the full lifecycle of circuit move, add, change, and disconnection (MACD) requests.
• Execute or coordinate local vendor technicians for server, circuit, and maintenance troubleshooting activities.
• Facilitate physical installation of server and network cabling in accordance with cabling standards and matrices.
• Perform physical server and circuit troubleshooting and fault analysis.
• Support production environments and collaborate with vendors, system owners, and operations teams to resolve technical issues.
• Coordinate and track operational requests and provide regular reporting updates.
• Maintain accurate implementation and operational documentation.
• Participate in an on-call rotation to support ad-hoc troubleshooting with internal and external teams.
• Assist with regional maintenance activities during business hours when required.

Data Accuracy & Inventory Management:

• Support and improve infrastructure inventory database strategies, including server inventory management, circuit inventory management, and spares inventory management.
• Monitor spare stock levels across sites and warehouses, raising requests when thresholds are reached.
• Coordinate site audits and remote hands support with vendors when required.
• Update internal documentation and operational records.
• Manage and track requests through ticketing systems such as JIRA.
• Coordinate with supply chain teams, equipment vendors, and data centres to manage delivery schedules and maintenance windows.
• Contribute to operational and process improvement initiatives.

Vendor & Colocation Support:

• Act as the primary point of contact for vendor queries relating to interconnection and troubleshooting.
• Coordinate inbound and outbound colocation shipments and track deliveries.
• Maintain documentation for internet providers, circuit details, and vendor contacts.
• Schedule onsite technicians and manage site access requests for planned and ad-hoc activities.
• Submit and coordinate remote hands requests for physical site support.
• Conduct regular audits of server, circuit, and spare inventory.

Required Skills/Qualifications:

• 2+ years of experience within data centre operations, enterprise IT infrastructure, or telecommunications environments.
• Familiarity with IT best practices (ITIL) and equipment lifecycle management processes.
• Experience executing detailed methods of procedure (MOPs) and technical documentation.
• Understanding of fibre optics, DWDM/CWDM technologies, network interface types, protocols, and hardware form factors.
• Strong technical and operational troubleshooting skills.
• Experience coordinating with field technicians, engineers, contractors, telecom providers, and colocation vendors.
• Excellent written and verbal communication skills with the ability to provide effective remote technical support.
• Basic command-line proficiency in Linux/Unix and network switch CLI environments.
• Ability to work independently with minimal supervision.

Desirable Skills:

• Experience leading or coordinating junior technicians, engineers, contractors, or vendors within telecommunications or infrastructure environments.
• Strong cross-functional collaboration skills across multiple teams and stakeholders.
• Ability to proactively identify and mitigate operational risks.
• Excellent technical documentation and data management skills.
• Relevant certifications such as Server+, Network+, A+, CDCTP, or CDCPM are advantageous.

Salary: £60,000 per annum