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- Tasks: Build and strengthen client relationships in the cybersecurity space.
- Company: Trusted cybersecurity solutions provider with a focus on innovation.
- Benefits: Remote-first role, competitive salary, and career development opportunities.
- Why this job: Make a real impact in cybersecurity while working with cutting-edge technology.
- Qualifications: 5+ years in technical service delivery and strong knowledge of cybersecurity operations.
- Other info: Collaborative culture focused on service excellence and client success.
The predicted salary is between 43000 - 51000 £ per year.
Ready to drive impactful relationships in the cybersecurity space? Join a trusted cybersecurity solutions provider recognised for safeguarding organisations across industries with advanced services in threat detection, incident response, compliance, and managed security. With a strong track record of protecting businesses against evolving cyber risks, the organisation continues to deliver measurable security outcomes through innovation, expertise, and client-focused partnerships.
The team is hiring a Cyber Security Technical Account Manager to build and strengthen client relationships while ensuring the successful delivery of tailored security solutions. This role involves acting as the key liaison between technical teams and enterprise clients, providing strategic guidance, managing expectations, and driving alignment between business goals and cybersecurity initiatives.
Responsibilities
- Lead technical service reviews, Quarterly Business Reviews (QBRs), and roadmap sessions
- Provide guidance on MSS and XDR optimisation, configuration, and performance
- Act as the technical voice of the customer and manage complex escalations
- Analyse service data to provide clear insights and recommendations
- Support renewal and upsell efforts with technical insight and evidence
- Work cross-functionally to resolve issues and contribute to service improvement initiatives
Skills/Must have
- 5+ years' experience in technical service delivery, SOC, or cybersecurity operations
- Strong knowledge of MSS, XDR, SIEM, SOAR, and incident response workflows
- Experience managing complex client environments and technical escalations
- Familiarity with SLAs, KPIs, and service reporting frameworks
- Excellent communication skills, with the ability to translate technical content for all audiences
- Proven track record of building trust with both technical and non-technical stakeholders
Benefits
- Remote-first role with occasional client site or office presence
- Chance to work in a mission-driven cybersecurity environment
- Career development through exposure to technical innovation and strategic delivery
- Collaborative, supportive culture with a focus on service excellence
- Salary £50,000 - £60,000 base salary per annum
Cyber Security Technical Account Manager - Systems Integrator in London employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cyber Security Technical Account Manager - Systems Integrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity field and let them know you're on the lookout for opportunities. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience with MSS, XDR, and incident response. This will help you stand out during interviews and demonstrate your value to potential employers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your communication skills. Focus on translating technical jargon into relatable terms, as this is key for building trust with both technical and non-technical stakeholders.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals to join our team. By applying directly, you’ll have a better chance of getting noticed and landing that Cyber Security Technical Account Manager role.
We think you need these skills to ace Cyber Security Technical Account Manager - Systems Integrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Cyber Security Technical Account Manager. Highlight your experience in technical service delivery and any relevant cybersecurity operations you've been involved in. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about cybersecurity and how you can drive impactful relationships. Be sure to mention specific experiences that demonstrate your ability to manage complex client environments.
Showcase Your Communication Skills: Since this role involves liaising between technical teams and clients, it's crucial to showcase your communication prowess. Use clear, concise language in your application to demonstrate your ability to translate technical jargon into understandable terms for all audiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get the best experience possible. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Cybersecurity Stuff
Make sure you brush up on your knowledge of MSS, XDR, SIEM, and SOAR. Be ready to discuss how these technologies work and how they can be optimised for clients. Showing that you understand the technical details will help you build credibility with the interviewers.
✨Prepare for Real-World Scenarios
Think about past experiences where you've managed complex client environments or escalated issues. Be prepared to share specific examples of how you handled these situations, focusing on your problem-solving skills and the outcomes you achieved.
✨Communicate Clearly
Since this role involves translating technical content for various audiences, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend who isn’t in tech to see if they can follow your explanations.
✨Showcase Your Relationship-Building Skills
This position is all about building trust with clients. Think of ways you've successfully developed relationships in the past, whether through regular check-ins or by providing valuable insights. Be ready to discuss how you would approach client interactions in this role.
