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- Tasks: Provide front-line technical support and resolve incidents for end users.
- Company: Fast-growing tech services provider known for reliable IT solutions.
- Benefits: Competitive salary, diverse projects, and opportunities for career growth.
- Why this job: Join a supportive team and solve real problems for real users every day.
- Qualifications: 2+ years in IT support, strong customer service skills, and troubleshooting abilities.
- Other info: Dynamic environment with opportunities to work on various technologies.
The predicted salary is between 29000 - 40600 £ per year.
Ready to take the next step in IT support? Join a fast-growing technology services provider with a reputation for delivering reliable, secure, and innovative networking and IT solutions to businesses across the UK. With a strong focus on customer satisfaction and technical excellence, the organisation has built lasting partnerships by helping clients optimise their IT environments, improve service reliability, and embrace modern digital infrastructure.
The team is hiring 3 x Service Desk Engineers (Maidenhead) to provide front-line technical support, resolve incidents, and ensure a seamless IT experience for end users. The role offers the opportunity to work across a variety of technologies, develop technical skills, and contribute to a supportive and customer-focused environment.
Make your next move. Apply now!
Responsibilities- First point of contact on the service desk – calm in a storm and quick on the keyboard
- Working on remote and on-site project delivery
- Solving real problems for real users, every single day
- Acting as the trusted tech partner for customers who rely on expert, human support
- Full UK driving licence (heading out to sites occasionally)
- 2+ years' experience in an IT support or MSP environment
- A strong customer-first attitude – genuinely enjoys helping others
- Sharp troubleshooting skills and the ability to communicate effectively
- Active Directory, Windows Server (2012+)
- Windows 10+ Desktop, Microsoft Office
- Microsoft 365 Administration
- Intune, Entra, System builds and maintenance
- Solid understanding of networking fundamentals (DNS, DHCP, EMAIL)
- Routers and switches
- Opportunities to work on a variety of projects and grow within a dynamic MSP
- Salary £29,000 per year
3 x Service Desk Engineer (Maidenhead) - Systems Integrator in London employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3 x Service Desk Engineer (Maidenhead) - Systems Integrator in London
✨Tip Number 1
Get your networking game on! Brush up on your knowledge of DNS, DHCP, and all that good stuff. When you’re chatting with potential employers, drop in some tech lingo to show you know your stuff.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock service desk scenario with friends or family. The more you can demonstrate your problem-solving prowess, the better your chances of impressing during interviews.
✨Tip Number 3
Don’t forget to showcase your customer-first attitude! Share stories about how you’ve helped users in the past. Employers love candidates who genuinely enjoy making others’ lives easier.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team and make a difference.
We think you need these skills to ace 3 x Service Desk Engineer (Maidenhead) - Systems Integrator in London
Some tips for your application 🫡
Show Your Passion for IT Support: When writing your application, let your enthusiasm for IT support shine through. We want to see that you genuinely enjoy helping others and solving problems, so share any relevant experiences that highlight your customer-first attitude.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Service Desk Engineer role. Highlight your technical skills, especially those mentioned in the job description, like Active Directory and Windows Server. This shows us you’ve done your homework and are a great fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and experiences. Avoid jargon unless it’s relevant, and make sure we can easily see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can grow with us.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Active Directory, Windows Server, and networking fundamentals. Be ready to discuss your experience with troubleshooting and how you've resolved issues in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for a customer. Highlight your strong customer-first attitude and how it has positively impacted your previous roles.
✨Practice Your Communication
As a Service Desk Engineer, you'll need to communicate effectively with users who may not be tech-savvy. Prepare to explain complex concepts in simple terms and practice your active listening skills to ensure you understand their issues fully.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common IT issues you’ve encountered and how you would handle them. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
