At a Glance
- Tasks: Provide 2nd line support for Microsoft cloud and on-prem infrastructure.
- Company: Join a leading IT services provider focused on growth and collaboration.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for skill development.
- Other info: Exciting opportunity for career growth in a fast-paced IT operations team.
- Why this job: Make a real impact by solving technical challenges in a dynamic environment.
- Qualifications: Experience in 2nd line support with strong Microsoft knowledge required.
The predicted salary is between 50000 - 50000 € per year.
Keen to join a company that champions growth and development? Join a leading IT services and solutions provider supporting partners across the IT channel with specialist expertise, managed services, and end-to-end technology support. The company delivers solutions across the full IT spectrum, helping organisations scale and solve technical challenges through collaborative support.
The company is looking for a 2nd Line Support Engineer to join a busy IT operations environment, supporting Microsoft cloud and on-prem infrastructure. The role focuses on resolving escalated incidents, supporting end-user environments, and maintaining stability across M365, endpoint management, and core infrastructure services.
Responsibilities- Provide 2nd line support for incidents and service requests across desktop, server, and cloud environments
- Troubleshoot and resolve issues across Microsoft 365, Windows environments, and Active Directory/Entra ID
- Support endpoint management using Intune, including device configuration, compliance, and updates
- Assist with user access management, including MFA, Conditional Access, and permissions
- Support and troubleshoot Azure Virtual Desktop/Remote Desktop Services environments
- Perform patching and updates across systems, ensuring security and compliance standards are met
- Work within an ITSM tool (e.g., ServiceNow/Jira), managing ticket queues, prioritisation, and escalations
- Support network-related issues including DNS, DHCP, VPN, and connectivity troubleshooting
- Maintain and update technical documentation and knowledge base articles
- Collaborate with 3rd line teams and external vendors for complex issue resolution
- Experience in a 2nd line/support engineer role within a Microsoft environment
- Strong knowledge of:
- Microsoft 365 (Exchange Online, Teams, SharePoint)
- Active Directory/Entra ID
- Windows 10/11 and Windows Server
- Hands-on experience with Intune/Endpoint Manager
- Understanding of MFA, Conditional Access, and identity management
- Experience supporting AVD or RDS environments
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience working with ITSM tools and SLA-driven environments
- Strong troubleshooting and problem-solving skills
- Location: Hybrid - Birmingham
- Contract: 2 Months (Initial)
- Salary: £250 per day (Inside IR35)
Level 2 Support Engineer - Systems Integrator employer: Hamilton Barnes Associates Limited
Join a dynamic IT services provider that prioritises employee growth and development in a collaborative work culture. With a focus on supporting Microsoft cloud and on-prem infrastructure, this role offers the opportunity to enhance your technical skills while working alongside experienced professionals in a hybrid environment in Birmingham. Enjoy competitive pay and the chance to contribute to meaningful projects that help organisations overcome their IT challenges.
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Support Engineer - Systems Integrator
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect Level 2 Support Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Intune, or troubleshooting AVD environments, make sure to highlight that in conversations. We want to see how you can solve problems and keep things running smoothly.
✨Tip Number 3
Don’t be shy about asking for informational interviews. Reach out to current employees at companies you’re interested in and ask them about their experiences. This can give you insider knowledge and help you stand out when applying through our website.
✨Tip Number 4
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice common scenarios you might face as a 2nd Line Support Engineer. The more confident you are in your abilities, the better you’ll perform when it counts!
We think you need these skills to ace Level 2 Support Engineer - Systems Integrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line support, especially with Microsoft environments. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of M365, Active Directory, and troubleshooting!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re keen to join us at StudySmarter and how your background makes you a perfect fit for the role. Keep it engaging and relevant to the responsibilities listed in the job description.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and resolve issues efficiently, especially in a busy IT operations environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and Intune. Be ready to discuss specific scenarios where you've resolved issues in these areas, as this will show your hands-on experience and problem-solving skills.
✨Familiarise Yourself with ITSM Tools
Since the role involves working with ITSM tools like ServiceNow or Jira, it’s a good idea to get comfortable with how these platforms work. You might be asked about your experience managing ticket queues and prioritising tasks, so have some examples ready.
✨Prepare for Troubleshooting Questions
Expect to face questions that test your troubleshooting abilities. Think of common issues related to M365, Windows environments, and networking fundamentals. Prepare to walk through your thought process on how you would tackle these problems.
✨Show Your Collaborative Spirit
This role requires collaboration with 3rd line teams and external vendors. Be prepared to share examples of how you've worked effectively in a team setting, especially when resolving complex issues. Highlight your communication skills and teamwork.
