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- Tasks: Provide hands-on desktop support and troubleshoot hardware, software, and network issues.
- Company: Join a top global IT services firm with a strong reputation since 1968.
- Benefits: Enjoy a competitive daily rate and gain valuable experience in a leading consultancy.
- Why this job: Be part of a dynamic team focused on excellence and innovation in technology.
- Qualifications: Strong knowledge of PC hardware, Windows, and excellent communication skills required.
- Other info: This is a 6-month contract based in Cheltenham, working onsite 5 days a week.
The predicted salary is between 55000 - 77000 £ per year.
Are you ready to take the next step in your career as a Level 2 IT Support Engineer? Join one of the world\’s leading IT services, consulting, and business solutions organization. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.
The leading consultancy firm is looking for a skilled Level 2 IT Support Engineer to join on a 6-month contract to provide hands-on desktop support, manage device imaging and installations, and troubleshoot hardware, software, and network issues across a mixed environment.
Want to be part of a team that thrives in excellence? Feel free to reach out and apply today!
Key Responsibilities:
- Provide support for desktops, laptops, printers, and peripherals
- Re-image devices and configure applications
- Troubleshoot Windows OS, hardware, and enterprise apps
- Coordinate vendor support for hardware issues
- Document incidents/resolutions in ITSM tools (e.g., ServiceNow)
- Install and configure PCs, mobile devices, and related software
- Support printer setup, drivers, and repairs
- Provide onsite/remote technical support
- Manage and resolve tickets within SLA
- Create and maintain support documentation
Required Skills:
- Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android
- Experience with software installs, device refresh, and application support
- Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics
- Skilled in ITSM tools and SLA-based ticket resolution
- Excellent communication and documentation skills
Desirable Skills:
- Experience with O365, Active Directory, DNS, and Group Policy
- Familiarity with ITIL practices and 2nd line support
- Comfortable engaging users, vendors, and senior stakeholders
Start Date:
- ASAP
Duration:
- 6 Months
IR35:
- Inside IR35
Location:
- Cheltenham – 5 DAYS A WEEK ONSITE
Rate:
- £275–£315 per day
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Level 2 IT Support Engineer - Consultancy employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 IT Support Engineer - Consultancy
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and ITSM tools like ServiceNow. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of specific examples where you've resolved hardware or software issues. This will help you illustrate your problem-solving abilities and technical expertise when speaking with our hiring team.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Brush up on your communication skills, as you'll need to interact with users and stakeholders regularly. Practising clear and concise explanations of technical concepts can set you apart from other candidates during the interview process.
We think you need these skills to ace Level 2 IT Support Engineer - Consultancy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your knowledge of PC hardware, Windows OS, and any ITSM tools you've used.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to troubleshoot various issues. Mention specific experiences where you successfully resolved technical problems.
Highlight Relevant Skills: In your application, emphasise your understanding of LAN/WAN, Wi-Fi, and VOIP, as well as your experience with O365 and Active Directory. These are key skills for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with PC hardware, Windows 10/11, and Mac OS. Highlight specific examples of troubleshooting you've done in the past, especially related to hardware and software issues.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions where you may need to troubleshoot a hypothetical issue. Practice articulating your thought process clearly, as this will show your analytical skills and ability to work under pressure.
✨Familiarise Yourself with ITSM Tools
Since the role involves documenting incidents in ITSM tools like ServiceNow, brush up on your knowledge of these systems. Be ready to discuss how you've used similar tools in previous roles to manage tickets and resolutions.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you'll need to engage with users and stakeholders who may not have a technical background.
