At a Glance
- Tasks: Handle calls and service requests, ensuring a great customer experience.
- Company: Join a dedicated law enforcement organisation focused on community safety.
- Benefits: Competitive salary and the chance to make a real impact in your community.
- Other info: Opportunity to grow within a supportive and impactful environment.
- Why this job: Serve with integrity and professionalism while creating safer neighbourhoods.
- Qualifications: Experience with Active Directory, Windows Servers, M365, and Intune.
The predicted salary is between 28600 - 30000 £ per year.
Are you passionate about making a positive impact in your community and upholding public safety? Join a dedicated law enforcement organization committed to protecting people and keeping communities safe by preventing crime, responding to incidents, investigating offences, engaging with local residents, and working collaboratively with partners to build trust, reduce harm, and ensure fairness and accountability in all policing activities. Apply now to serve with integrity, professionalism, and a focus on creating safer and stronger neighbourhoods.
Responsibilities
- You will be handling calls raised via the self-service portal and over the telephone, plus the occasional walk-in to the Service Desk or the ICT Hub, reassuring colleagues, finding solutions and ensuring a great customer experience.
- You will need to resolve incidents and service requests within published SLAs, ensuring all calls are captured correctly, and to the right quality ensuring established processes are followed and asset records are kept up to date.
- You will also need to understand when some incidents or service requests need to be escalated within the ICT Department and to complete this within a timely fashion.
Skills / Must have
- Active Directory
- Windows Servers
- M365
- Intune
Salary
£33,603 - £35,772
IT Service Desk Technician - Government employer: Hamilton Barnes Associates Limited
Hamilton Barnes Associates Limited is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a focus on employee growth, we provide ample opportunities for professional development and skill enhancement, particularly in cutting-edge areas like network automation and cloud technologies. Our competitive salary package and commitment to solving complex engineering challenges make us an attractive choice for talented individuals seeking meaningful and rewarding careers.
Contact Details:
Hamilton Barnes Associates Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician - Government
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the law enforcement sector. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT service desk roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you’ve successfully resolved issues, especially in high-pressure situations. This will demonstrate your ability to handle the demands of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Desk Technician - Government
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Service Desk Technician role. Highlight your experience with Active Directory, Windows Servers, and M365 to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for community service and how your tech skills can contribute to public safety. We want to see your personality and commitment to making a difference.
Showcase Problem-Solving Skills:In your application, give examples of how you've resolved issues in the past. We love candidates who can reassure colleagues and find solutions quickly, so let us know how you’ve done this before!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Windows Servers, M365, and Intune. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your technical competence and confidence.
✨Understand the Role's Impact
Familiarise yourself with how the IT Service Desk Technician role contributes to public safety and community well-being. Be prepared to share your thoughts on how excellent customer service can enhance the effectiveness of law enforcement operations.
✨Practice Problem-Solving Scenarios
Think of common incidents or service requests you might encounter and how you would resolve them. Practising these scenarios will help you articulate your thought process during the interview and demonstrate your ability to handle real-life situations.
✨Showcase Your Communication Skills
Since you'll be reassuring colleagues and providing solutions, it's crucial to convey your communication style. Practice explaining technical concepts in simple terms, and be ready to discuss how you would handle difficult conversations or escalations.
