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- Tasks: Provide technical support and resolve customer issues via various channels.
- Company: Join a leading broadband provider connecting rural communities with ultrafast internet.
- Benefits: Enjoy regular training, flexible working days, and a collaborative environment.
- Why this job: Be part of a mission-driven company making a real impact in digital connectivity.
- Qualifications: Some experience in customer support and a passion for technology is required.
- Other info: Opportunities for internal promotions and career growth await you!
The predicted salary is between 24000 - 42000 £ per year.
Are you looking for an exciting new opportunity?
Join a broadband provider on a mission to connect the UK’s rural and hard-to-reach communities with ultrafast, reliable internet where traditional networks often fall short. Specialising in superfast and ultrafast fibre-powered services, this organisation delivers future-proof connectivity to thousands of homes and businesses across counties in England and Wales, making it one of the largest internet service providers in the country.
Founded on the belief that no one should be excluded from the digital world due to location, it began by serving a handful of rural villages and has since grown into a nationwide provider, all while maintaining a strong community-first approach.
If you would like to learn more about this opportunity, feel free to reach out and apply today!
Responsibilities:
- Provide technical support via phone, email, and other channels, resolving and escalating customer issues as needed.
- Engage with a wide range of technologies, including broadband, WiFi, and FTTP solutions.
- Collaborate closely with customers, ensuring their needs are met and issues are resolved efficiently.
- Contribute to our evolving mesh gigabit access projects and the expansion of cutting-edge connectivity solutions.
Required Skills & Experience:
- Some experience in ISP helpdesk or customer support roles.
- A passion for delivering exceptional customer experiences.
- Eagerness to engage with various technologies and contribute to a multifaceted team.
Benefits:
- Engage in regular training sessions and events to enhance your technical and customer service skills.
- Begin with five days a week in our Southgate office during probation, then transition to three days a week.
- Step into a company that\’s not just about the job, but about cultivating a collaborative and rewarding environment.
- Progress into a junior network engineer or network engineering role – 4 of the 11 members in the team have already been promoted internally, hence the vacancy!
Competitive Compensation:
- Receive a starting salary of £30,000 along with opportunities for promotions and growth.
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Frontline Support Agents - Alt-Net employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Support Agents - Alt-Net
✨Tip Number 1
Familiarise yourself with the latest broadband technologies, especially FTTP solutions. Understanding these concepts will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Engage with online communities or forums related to customer support in the ISP sector. This can provide insights into common issues faced by customers and how to resolve them effectively.
✨Tip Number 3
Practice your communication skills, particularly in technical explanations. Being able to convey complex information simply is crucial for a Frontline Support Agent.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can offer valuable insights about the company culture and what it takes to succeed in the role.
We think you need these skills to ace Frontline Support Agents - Alt-Net
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Frontline Support Agent position. Understand the responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in ISP helpdesk or customer support roles. Emphasise your passion for customer service and any technical skills related to broadband, WiFi, or FTTP solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company’s mission. Mention specific examples of how you have delivered exceptional customer experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Technologies
Since the role involves engaging with broadband, WiFi, and FTTP solutions, take some time to brush up on these technologies. Being able to discuss them confidently during the interview will demonstrate your eagerness to engage with various technologies.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer issues or technical problems. Practising responses to common scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Highlight Your Team Collaboration Skills
This role requires close collaboration with customers and team members. Be ready to share examples of how you've successfully worked in a team environment, showcasing your ability to contribute to a collaborative atmosphere.
