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- Tasks: Ensure smooth network operations and troubleshoot complex issues in a dynamic environment.
- Company: Join a mission-driven broadband provider transforming connectivity across the South West.
- Benefits: Competitive salary, life insurance, private healthcare, and comprehensive wellbeing benefits.
- Why this job: Take on a senior role with real influence over network strategy and innovation.
- Qualifications: Experience in ISP environments and strong technical expertise in network infrastructure.
- Other info: Be part of a fast-growing organisation shaping the future of connectivity.
The predicted salary is between 39000 - 65000 £ per year.
Are you looking for an exciting new opportunity? Join a mission-driven broadband provider transforming connectivity across the South West with ultrafast, full-fibre broadband for homes, businesses, and communities. Founded nearly a decade ago, the company delivers guaranteed-speed, full-fibre connections directly to every property, offering future-proof technology capable of speeds up to 10Gbps at the flick of a switch.
Recognised as a two-time winner of the ‘Technology and Innovation Award’ at the Bath Life Awards, as well as ‘Small Business of the Year’ at the Bath Business Awards and ‘Best Rural ISP’ at the ISPA Awards, the organisation continues to expand with the support of significant investments, including £75 million from investors in 2017 and a further £100 million in 2022. If you would like to learn more about this opportunity, feel free to reach out and apply today!
Responsibilities- Ensure the smooth day-to-day operation of the network and its interconnections
- Implement and support network monitoring tools and automation solutions to drive efficiency
- Proactively monitor, troubleshoot, and resolve complex network issues; perform root cause analysis and produce post-incident reviews
- Validate and review network designs and proposed changes, ensuring scalability, performance, and resilience
- Collaborate with the design authority on roadmap development and change management
- Lead capacity planning to ensure infrastructure meets customer activation and service resilience demands
- Act as a technical mentor, providing training, guidance, and knowledge sharing within the engineering team
- Support vendor engagement, hardware/software procurement, and continuous network improvement projects
- Develop and maintain clear technical documentation, diagrams, and operational procedures
- Participate in the 24/7 on-call rota, supporting incident response and field engineering teams
- Deputise for the Network Operations Manager when required
- Champion a customer-first approach, driving service excellence and continuous improvement
- Strong customer focus and commitment to service quality
- Proven experience within an ISP, altnet, or data centre environment
- Deep technical expertise in network infrastructure, hardware, and software, including staging, testing, and troubleshooting
- Solid understanding of optical Ethernet, IP transmission, and routing protocols (e.g. ISIS, BGP)
- Good knowledge of FTTH optical fibre technologies and performance considerations
- Familiarity with major network vendors and their platforms
- Experience using automation tools to streamline operational processes
- Ability to explain complex technical topics clearly to both technical and non-technical audiences
- Leadership and mentoring skills, with a track record of supporting engineering teams
- Proactive, collaborative, and able to work independently when required
- Desirable: CCNA, CCNP, or CCIE (or equivalent) certification
- Be part of an innovative, fast-growing organisation shaping the future of connectivity
- Work with cutting-edge fibre and IP technologies
- Take on a senior role with real influence over network roadmap and operational strategy
- Competitive salary and on-call allowance
- Opportunities for career progression in a scaling environment
- Life insurance (4x salary)
- Private healthcare
- Comprehensive health, lifestyle, and wellbeing benefits (including 24/7 online GP access)
£65,000 Base Salary
Senior Network Operations Engineer (L3) - ISP in England employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Operations Engineer (L3) - ISP in England
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight that in conversations. Demonstrating your technical expertise can set you apart from other candidates and show that you’re ready to hit the ground running.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to network operations. Practice explaining complex topics in simple terms, as you’ll likely need to communicate with both technical and non-technical team members. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission-driven team. Let’s transform connectivity together!
We think you need these skills to ace Senior Network Operations Engineer (L3) - ISP in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Network Operations Engineer role. Highlight your experience with network infrastructure and any relevant certifications like CCNA or CCNP. We want to see how your skills align with our mission of delivering top-notch connectivity!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you can contribute to our team. Mention specific projects or experiences that demonstrate your problem-solving skills and customer-first approach. Let us know why you're excited about joining our innovative company!
Showcase Your Technical Skills: In your application, don’t forget to showcase your deep technical expertise in areas like optical Ethernet and routing protocols. We love candidates who can explain complex topics clearly, so feel free to include examples of how you've done this in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Network Inside Out
Before the interview, brush up on your knowledge of network infrastructure, especially focusing on optical Ethernet and IP transmission. Be ready to discuss specific protocols like ISIS and BGP, as well as your experience with FTTH technologies. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex network issues you've resolved in the past. Highlight your approach to troubleshooting and root cause analysis. The company values a proactive mindset, so demonstrate how you’ve implemented monitoring tools or automation solutions to enhance efficiency in previous roles.
✨Emphasise Your Customer-First Approach
Since the role champions a customer-first mentality, think of instances where you’ve gone above and beyond for clients. Be ready to explain how you ensure service quality and how you’ve contributed to continuous improvement in your previous positions. This will resonate well with their mission-driven ethos.
✨Be Ready to Lead and Mentor
As a senior engineer, you’ll be expected to mentor others. Prepare to discuss your leadership style and any experiences you have in training or guiding teams. Share specific examples of how you’ve supported engineering teams and fostered collaboration, as this will highlight your fit for the role.
