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- Tasks: Provide senior-level support and troubleshoot Routing & Switching issues.
- Company: Join a leading Cisco Partner experiencing rapid growth and expansion.
- Benefits: Competitive salary and opportunities for professional development.
- Why this job: Be part of a dynamic team and enhance your technical skills in a thriving environment.
- Qualifications: CCNA certification required; CCNP preferred with experience in an MSP setting.
- Other info: This is a permanent position based in the West Midlands.
The predicted salary is between 34000 - 46000 £ per year.
Our client, a leading Cisco Partner, is seeking a highly skilled 3rd Line Support Engineer to join their growing team on a permanent basis. This opportunity has arisen due to the company's rapid growth and expansion.
Responsibilities:
- Provide senior-level support in a 2nd Line capacity.
- Utilise CCNA/CCNP level skills, with a minimum requirement of CCNA certification.
- Manage and troubleshoot Routing & Switching issues.
Required Skills and Experience:
- Strong proficiency in CCNA, ideally CCNP.
- Experience working in a Managed Service Provider (MSP) environment.
- Expertise in Firewalls.
- Solid understanding of Routing and Switching.
3rd Line Support Engineer - Managed Service Provider employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer - Managed Service Provider
✨Tip Number 1
Make sure to brush up on your CCNA and CCNP skills. Since the role requires a strong proficiency in these areas, being able to demonstrate your knowledge during the interview will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common Routing and Switching issues that occur in a Managed Service Provider environment. Being able to discuss real-world scenarios and how you've resolved similar problems can showcase your expertise.
✨Tip Number 3
Network with professionals in the industry, especially those who work in MSPs. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience with Firewalls in detail. Since this is a key requirement for the role, having specific examples of how you've managed and troubleshot Firewall issues will demonstrate your capability to handle the responsibilities of the position.
We think you need these skills to ace 3rd Line Support Engineer - Managed Service Provider
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Managed Service Provider environment and emphasises your CCNA and CCNP skills. Use specific examples of how you've managed and troubleshot Routing & Switching issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant certifications and how they align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, focus on your previous roles that involved senior-level support. Detail any specific projects or challenges you faced that demonstrate your expertise in Firewalls and Routing & Switching.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Showcase Your Technical Skills
Be prepared to discuss your CCNA and CCNP knowledge in detail. Expect technical questions that assess your understanding of Routing, Switching, and Firewalls. Bring examples from your past experiences where you successfully resolved complex issues.
✨Demonstrate Your MSP Experience
Highlight your experience working in a Managed Service Provider environment. Discuss specific scenarios where you managed client expectations and delivered high-quality support, as this will show your ability to thrive in their fast-paced setting.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that test your problem-solving skills. Practice articulating your thought process when troubleshooting common issues, as this will demonstrate your analytical abilities and approach to real-world challenges.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth and future projects. This shows your genuine interest in the role and helps you understand how you can contribute to their success as they expand.
