At a Glance
- Tasks: Join a 24x7 support team, resolving complex IT and cloud issues.
- Company: Work with the UK's leading Telecommunications Service Provider.
- Benefits: Enjoy a competitive salary, annual bonus, and extensive training opportunities.
- Other info: Flexible working environment with a strong emphasis on continuous learning.
- Why this job: Be part of a dynamic team focused on innovation and personal growth in IT.
- Qualifications: 2+ years in IT support, with skills in cloud technologies and ITIL processes.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled IT professional with a passion for cloud technologies?
We are partnered with the UKs leading Telecommmunctins Service Provider that is seeking a dedicated 2nd Line IT & Cloud Engineering Specialist to join their 24x7 support team in Sheffield.
This role is essential in ensuring the smooth operation and maintenance of the IT infrastructure, with a strong focus on cloud environments. You will be responsible for resolving complex technical issues, maintaining systems, and contributing to the continuous improvement of services.
Key Responsibilities:
- Provide 24x7 2nd line support, ensuring prompt resolution of incidents and issues.
- Offer training and process briefings where necessary, ensuring team members are well-informed.
- Take ownership of your performance, including mandatory training and compliance.
- Demonstrate strong organizational skills and the ability to work independently.
- Thrive under pressure, delivering high-quality results even in challenging situations.
- Stay curious and eager to learn, constantly seeking out new technologies to enhance our capabilities.
Required Experience:
- Minimum of 2 years of experience in a similar role, with a strong understanding of Service Desk operations and ITIL-aligned processes.
- Solid experience in troubleshooting and supporting various IT systems and environments.
- Preferred Experience:
- Microsoft Azure: Proficiency in managing and supporting Azure environments.
- System Center Operation Manager: Experience with monitoring and management.
- Anti-malware Solutions: Web & email filtering, anti-virus protection.
- AOVPN, DirectAccess: Expertise in secure remote access technologies.
- Citrix Virtual Desktop and Apps: Hands-on experience with the latest Citrix technologies including NetScaler ADC.
- Microsoft Exchange: Including integration with Microsoft 365.
- SAN Technologies: Experience with NetApp, HP 3PAR, Dell PowerStore, and Metro Node.
- Server Technologies: Familiarity with HP Synergy, Dell PowerEdge.
- Automation Technologies: Skills in PowerShell, HashiCorp Terraform, Ansible.
- ITIL Foundation: Certification preferred.
Salary & Benefits:
- Up to £50,000 per annum (depending on experience and certifications)
- Annual Bonus: 10% On-Target Bonus (paid annually around June)
- Life Assurance: 10x Salary
- Pension Scheme: 10% employer contribution
- 25 days’ holiday plus bank holidays
- Healthcare Cash Plan
This is a fantastic company to join who are committed to the growth and development of their team. You will have access to extensive training and development opportunities, helping you stay ahead in the fast-evolving world of IT and cloud technologies. Apply today to be apart of this leading Service Provider.
#J-18808-Ljbffr2nd Line IT & Cloud Engineering Specialist - Service Provider employer: Hamilton Barnes Associates Limited
Join a leading Telecommunications Service Provider in Sheffield, where your skills as a 2nd Line IT & Cloud Engineering Specialist will be valued and nurtured. With a strong commitment to employee growth, you will benefit from extensive training opportunities, a supportive work culture, and competitive benefits including a generous pension scheme and annual bonuses. This is an excellent opportunity to thrive in a dynamic environment while contributing to the continuous improvement of IT services.
Contact Details:
Hamilton Barnes Associates Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT & Cloud Engineering Specialist - Service Provider
✨Tip Number 1
Familiarise yourself with the specific cloud technologies mentioned in the job description, especially Microsoft Azure and Citrix. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex technical issues you've resolved in previous roles. This will demonstrate your ability to thrive under pressure, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Stay updated on the latest trends in IT and cloud technologies. Being able to discuss recent developments or innovations in the field during your interview will show your enthusiasm and commitment to continuous learning.
We think you need these skills to ace 2nd Line IT & Cloud Engineering Specialist - Service Provider
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and cloud technologies. Emphasise your familiarity with Microsoft Azure, ITIL processes, and any specific tools mentioned in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for cloud technologies and your problem-solving skills. Mention specific examples of how you've resolved complex technical issues in previous roles.
Highlight Relevant Certifications:If you have certifications like ITIL Foundation or experience with automation technologies, be sure to mention these prominently in your application. They can set you apart from other candidates.
Showcase Your Soft Skills:In addition to technical skills, highlight your organisational abilities and capacity to work under pressure. Provide examples of how you've thrived in challenging situations to demonstrate your fit for the role.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Showcase Your Cloud Knowledge
Make sure to highlight your experience with cloud technologies, especially Microsoft Azure. Be prepared to discuss specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving complex technical issues, be ready to walk through your troubleshooting process. Use examples from your past experiences to illustrate how you approach problem-solving under pressure.
✨Emphasise Team Collaboration
This position requires working closely with team members. Share examples of how you've contributed to team success in previous roles, including any training or mentoring you've provided.
✨Stay Curious and Eager to Learn
Express your enthusiasm for continuous learning and staying updated with new technologies. Mention any recent courses or certifications you've pursued that relate to the role, particularly in automation or ITIL processes.
