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- Tasks: Provide front-line technical support and resolve customer issues daily.
- Company: Join a fast-growing UK digital transformation specialist with a strong reputation since 2005.
- Benefits: Enjoy a consistent weekday schedule, career growth opportunities, and remote work options after training.
- Why this job: Kick-start your tech career with hands-on experience and a clear path for advancement.
- Qualifications: Excellent customer service skills and experience with helpdesk systems required.
- Other info: Overtime available for out-of-hours support; work with cutting-edge technology.
The predicted salary is between 24000 - 30000 £ per year.
Join a fast-growing, UK‑based digital transformation and managed services specialist expanding its support team. Founded in 2005, this privately owned company has built a reputation for excellence in cloud, cybersecurity, and communications serving both public and private sector clients nationwide. They are currently seeking a 1st Line Support Specialist to join their growing team and provide front-line technical support while building a strong foundation for career progression
As a you’ll be on the front lines of technical support resolving customer issues, working with cutting-edge communications platforms, and gaining hands-on experience that sets you up for a strong future in IT.
Ready to kick-start your tech career with hands-on experience and a clear path for advancement? Apply today and become part of a dynamic support team that invests in your growth from day one.
Key Responsibilities:
- Act as the first point of contact for all technical support issues – triaging, troubleshooting, and escalating where needed.
- Monitor alarm and alert systems (like PRTG and SolarWinds) and respond to service triggers.
- Carry out user admin tasks (e.g. adding/removing users), work with Avaya and Netsapiens platforms.
- Learn the systems inside out within your first three months, developing a deep understanding of the tools and when to escalate.
- Participate in occasional out-of-hours support where required.
Skills / Must Have:
- Excellent customer service – calm under pressure, solution-focused, and professional.
- Experience with service desk or helpdesk systems such as ServiceNow, Remedy, or Salesforce.
- Must be eligible for SC (NPPV3) clearance – you\’ll be supporting critical, secure environments.
- Hungry to learn and grow – you want to move up and you’re not afraid to put in the work.
What’s in it for you?
- Day-based support role – No shift work, no weekends. Just a consistent weekday schedule.
- Serious career growth – Clear route into 2nd and 3rd line support, with training, mentorship, and progression mapped out.
- No two days the same – Work across a wide range of tech, from VOIP to alarm monitoring systems, and get exposure early.
- Extra earning potential – Overtime available for out-of-hours support.
Benefits:
- Clear career path into 2nd and 3rd line support – we promote from within.
- Hands-on training, 1:1 mentoring, and access to a growing knowledge base.
- Remote working available after initial training period.
- Access to a wide technical stack – VOIP, Salesforce, virtualisation, and more.
- Tight-knit, ambitious team that values growth and results over hierarchy.
Salary:
- Up to £30,000 base
- (Overtime opportunities available)
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1st Line Support Specialist (Days) - System Integrator employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Specialist (Days) - System Integrator
✨Tip Number 1
Familiarise yourself with the specific tools and platforms mentioned in the job description, such as Avaya and Netsapiens. Having a basic understanding of these systems will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your customer service skills, especially in high-pressure situations. Consider role-playing scenarios where you might need to troubleshoot a technical issue while maintaining a calm and professional demeanour.
✨Tip Number 3
Research the company’s reputation and recent projects in digital transformation and managed services. Being knowledgeable about their work will show your genuine interest in the role and help you connect with the interviewers.
✨Tip Number 4
Prepare questions that reflect your eagerness to learn and grow within the company. Asking about training opportunities or career progression can highlight your ambition and fit for the team.
We think you need these skills to ace 1st Line Support Specialist (Days) - System Integrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any familiarity with service desk systems like ServiceNow or Salesforce, as well as your ability to handle pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your eagerness to learn and grow within the IT field, and how you can contribute to their dynamic support team.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as troubleshooting, user administration, and experience with alarm monitoring systems. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Showcase Your Customer Service Skills
As a 1st Line Support Specialist, excellent customer service is crucial. Be prepared to share examples of how you've handled difficult situations or resolved customer issues in the past. Highlight your calmness under pressure and solution-focused mindset.
✨Familiarise Yourself with Relevant Tools
Research and understand the service desk systems mentioned in the job description, such as ServiceNow, Remedy, or Salesforce. Being able to discuss these tools confidently will demonstrate your readiness for the role and your eagerness to learn.
✨Understand the Technical Environment
Get a grasp of the technologies you'll be working with, like VOIP and alarm monitoring systems. Showing that you have done your homework on these platforms will impress the interviewers and show your commitment to the role.
✨Express Your Desire for Growth
This position offers a clear path for career progression. Make sure to communicate your ambition to advance within the company. Share your willingness to learn and grow, and how you plan to take advantage of the training and mentorship opportunities available.
