Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and manage customer tickets.
- Company: Join a leading Microsoft and Cisco Partner with a focus on growth and training.
- Benefits: Enjoy a competitive salary, training opportunities, and potential for overtime.
- Why this job: Kickstart your IT career in a supportive environment with excellent progression prospects.
- Qualifications: No prior experience required; just a passion for tech and customer service.
- Other info: Flexible shift patterns available to suit your lifestyle.
The predicted salary is between 20000 - 30000 £ per year.
Do you want to work for a leading Microsoft and Cisco Partner? Our client are looking for MULTIPLE 1st Line Support Engineers who want to begin or excel their career working for a Managed Service Provider with excellent progression and training opportunities. If you are interested in this opportunity and want to learn more, we encourage you to apply!
The position includes but is not limited to the following responsibilities:
- Provide initial triage of tickets raised by customers.
- Answer calls in a timely manner from customers calling into the service desk.
- Assign tickets to other technology queues for 2nd and 3rd line engineers.
- Troubleshoot and resolution of incidents and service requests that are raised with the service desk to ensure a high level of customer service is delivered.
- Assist server and network engineers with more complex tasks.
- Own requests and provide functional escalation to the management team, the customer and 3rd party supplier resolver groups so that service level agreements can be met daily.
- Provide end to end ticket management to ensure customers are kept updated on the progress of their requests.
- Follow documented customer specific procedures.
- Classification and prioritisation of requests in-line with Incident and Service Request Management processes to ensure requests are dealt with effectively and efficiently.
- Strong attention to detail - the ability to achieve thoroughness and accuracy when accomplishing all tasks, such as troubleshooting an issue or implementing a change.
- Maintain understanding of applicable technologies to contribute to a higher level of first time fix rates.
- Work in a shift pattern with start times of either 07:00, 09:00 or 09:30 depending on business needs.
Skills and Experience
- The ability to diagnose and troubleshoot IT related issues.
- Diligent documentation and ticket management.
- Authority and confidence to deliver support to customers within specific technology disciplines.
- Customer service skills and the ability to communicate with people of various technical levels.
- An ability to work and learn in a fast-paced environment.
- Good organisational and time management skills.
- Willingness to learn and adapt to business requirements.
Salary & Package
£25,000 + Training + On Call / Overtime Opportunities
1st Line IT Support Engineer (X2) - Cisco Partner employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer (X2) - Cisco Partner
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Cisco and Microsoft products. Having specific examples ready to discuss can show your practical experience and problem-solving abilities.
✨Tip Number 3
Practice your customer service communication skills. Since this role involves interacting with customers of varying technical levels, being able to explain complex concepts in simple terms will be a huge advantage.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their business model and the technologies they use will help you tailor your responses in interviews and show genuine interest in the role.
We think you need these skills to ace 1st Line IT Support Engineer (X2) - Cisco Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support. Emphasise any previous roles where you provided customer service or technical support, and include specific examples of troubleshooting issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in working with a Microsoft and Cisco Partner and how your skills align with the responsibilities outlined in the job description.
Highlight Technical Skills: In your application, clearly list any technical skills you possess that are relevant to the position, such as familiarity with ticket management systems, troubleshooting methodologies, or specific technologies like Cisco products.
Showcase Customer Service Experience: Since this role involves significant customer interaction, provide examples of your customer service experience. Highlight situations where you successfully resolved issues or improved customer satisfaction.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and troubleshooting IT issues. Highlight any relevant certifications or training you've completed, especially related to Cisco or Microsoft technologies.
✨Demonstrate Customer Service Excellence
Since the role involves direct customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Emphasise your communication skills and ability to handle various technical levels.
✨Understand the Company’s Values
Research the company and its values as a Microsoft and Cisco Partner. Showing that you understand their mission and how you can contribute will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to triage tickets or manage customer expectations, demonstrating your organisational skills and attention to detail.
