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For Companies At a Glance
- Tasks: Be the go-to person for IT support, solving issues and helping users daily.
- Company: Join a dynamic IT services company in Crawley, making tech work for everyone.
- Benefits: Enjoy a competitive day rate and potential for contract extension.
- Why this job: Gain hands-on experience in IT support while working in a collaborative environment.
- Qualifications: Must have a solid understanding of IT infrastructure and prior support experience.
- Other info: This is a 6-month onsite contract role with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization. This role is inside IR35.
Responsibilities
- Handle service desk requests including answering calls, responding to emails, and managing ticket submissions
- Reset passwords and assist users in regaining access to systems
- Perform basic troubleshooting for minor software issues and hardware glitches
- Support configuration challenges and simple setup problems
- Respond to user inquiries via phone, email, chat, or ticketing systems
- Log and track IT incidents and service requests accurately
What You Will Ideally Bring
- Solid understanding of IT infrastructure and common support tools
- Prior experience in a Service Desk, Helpdesk, or Technical Support role
- Technical proficiency at L1.5 level
- Excellent verbal and written communication skills
- Duration: 6 months (View for Extension)
- Day Rate: Up to £135 per day (Inside IR35)
- Start Date: ASAP
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Engineering and Analyst
Industries
- IT Services and IT Consulting
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Service Desk Analyst employer: Hamilton Barnes ?
Contact Detail:
Hamilton Barnes ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common software and hardware issues. Practising how to explain your thought process in resolving these problems can impress interviewers.
✨Tip Number 3
Prepare to discuss your previous experience in a Service Desk or Helpdesk role. Be ready to share specific examples of how you handled challenging situations or resolved user issues effectively.
✨Tip Number 4
Showcase your communication skills by practising clear and concise explanations of technical concepts. This will help you convey your ability to assist users who may not be tech-savvy.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your technical skills, particularly those related to service desk operations and troubleshooting.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your experience with handling service desk requests and your ability to communicate effectively with users.
Showcase Technical Proficiency: In your application, clearly outline your technical skills at the L1.5 level. Provide examples of how you've successfully resolved IT issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Hamilton Barnes ?
✨Show Your Technical Skills
Make sure to brush up on your technical knowledge related to IT infrastructure and common support tools. Be prepared to discuss your experience with troubleshooting software and hardware issues, as this will be crucial for the role.
✨Demonstrate Communication Skills
Since you'll be the first point of contact for IT-related issues, it's essential to showcase your excellent verbal and written communication skills. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully handled service desk requests or resolved user issues, and be ready to explain your thought process.
✨Familiarise Yourself with Ticketing Systems
Since logging and tracking IT incidents is part of the job, it would be beneficial to familiarise yourself with common ticketing systems. If you have experience with specific tools, mention them during the interview to demonstrate your readiness for the role.
