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- Tasks: Support field teams and customers by resolving technical issues and ensuring device functionality.
- Company: Global leader in specialised technology solutions with a strong internal promotion culture.
- Benefits: Competitive salary, comprehensive training, paid certifications, and evening shift flexibility.
- Why this job: Transition from fieldwork to a strategic office role while working with cutting-edge technology.
- Qualifications: Electrical and mechanical expertise with a passion for problem-solving.
- Other info: Join a tight-knit team with excellent career growth opportunities.
The predicted salary is between 36000 - 50400 £ per year.
This is a unique opportunity for a hands-on engineer to step away from the physical demands of field work and transition into a high-impact, system-oriented support role. Our client, a massive global leader in specialised technology solutions, is urgently seeking two engineers to join their Redhill-based team. These positions are backfills created because the previous team members were promoted, proof of the clear internal progression path available here.
Key Details
- Salary: £36,000 per annum
- Location: Based full-time at the AFC Office in Redhill, Surrey.
- Schedule: This is primarily an evening shift role with core hours of 11:00 AM to 7:00 PM (Monday to Friday).
- On-Call: An on-call rota is required one week in every nine (Tuesday to Monday, 7:00 PM to 7:00 AM). This is managed via laptop/phone and is paid at time and a quarter.
What’s in it for you?
- Many engineers reach a point where they want to apply their electrical and mechanical expertise in a more strategic, office-based environment. This role provides exactly that, bridging the gap between field engineering and technical systems support.
- You will receive comprehensive training and paid certifications on all Cubic proprietary equipment. This is a chance to become a certified expert in high-value, specialised kit that few others can access.
- You will work with a varied tech stack, including early exposure to AI integration and advanced IoT systems.
- The reason these roles are open is due to internal movement. The company has a strong culture of recognising talent and promoting from within.
- Despite the size of the organisation, the support team is described as a tight-knit group that bounces ideas off one another and truly chips in to help when things get complex.
Your Responsibilities
- In this role, you will be the technical backbone for field teams and external customers, ensuring proprietary devices remain operational.
- Resolving complex issues escalated from field engineers to minimize downtime.
- Monitoring new product rollouts and documenting processes to ensure a smooth transition from the lab to the field.
- Using incident data to identify trends and risks, implementing solutions that prevent future technical failures.
- Actively managing the support queue to ensure all tickets meet agreed standards and timelines.
- Maintaining high-quality technical records to support the wider engineering community.
Apply now!
Operations Support System Engineer in Worcester employer: Hamilton Barnes 🌳
Contact Detail:
Hamilton Barnes 🌳 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support System Engineer in Worcester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to systems support. We should also think about how our past experiences can showcase our problem-solving skills and technical expertise.
✨Tip Number 3
Show enthusiasm for the role! When we get the chance to speak with hiring managers, let’s express our excitement about transitioning to a system-oriented support role and how we can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people and shows we’re serious about joining the team.
We think you need these skills to ace Operations Support System Engineer in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Support System Engineer role. Highlight any relevant technical expertise and problem-solving abilities that show you can bridge the gap between field engineering and systems support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this transition from field work to a more strategic role. Share specific examples of how your background makes you a great fit for the team at Redhill.
Showcase Your Team Spirit: Since the support team is described as tight-knit, it's important to convey your ability to collaborate and contribute to a team environment. Mention any past experiences where you've worked closely with others to solve complex issues or improve processes.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the process. Don’t miss out on this opportunity!
How to prepare for a job interview at Hamilton Barnes 🌳
✨Know Your Tech Stack
Familiarise yourself with the specific technologies mentioned in the job description, especially around AI integration and IoT systems. Be ready to discuss how your previous experience aligns with these technologies and how you can contribute to the team.
✨Showcase Problem-Solving Skills
Prepare examples of complex issues you've resolved in past roles. Highlight your analytical skills and how you approach troubleshooting, as this role requires resolving escalated issues from field engineers.
✨Understand the Company Culture
Research the company’s values and culture, particularly their emphasis on internal progression and teamwork. Be prepared to discuss how you can fit into their tight-knit support team and contribute positively to the collaborative environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the training process for Cubic proprietary equipment and how success is measured in this position. This shows your genuine interest and helps you gauge if it’s the right fit for you.
