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- Tasks: Support field teams and customers by resolving technical issues and ensuring device functionality.
- Company: Join a global leader in specialised technology solutions with a strong promotion culture.
- Benefits: Competitive salary, comprehensive training, paid certifications, and evening shift flexibility.
- Why this job: Transition from fieldwork to a strategic office role with exposure to cutting-edge tech.
- Qualifications: Hands-on engineering experience and problem-solving skills required.
- Other info: Tight-knit team environment with excellent career progression opportunities.
The predicted salary is between 36000 - 50400 £ per year.
This is a unique opportunity for a hands-on engineer to step away from the physical demands of field work and transition into a high-impact, system-oriented support role. Our client, a massive global leader in specialised technology solutions, is urgently seeking two engineers to join their Redhill-based team. These positions are backfills created because the previous team members were promoted, proof of the clear internal progression path available here.
Key Details
- Salary: £36,000 per annum
- Location: Based full-time at the AFC Office in Redhill, Surrey.
- Schedule: This is primarily an evening shift role with core hours of 11:00 AM to 7:00 PM (Monday to Friday).
- On-Call: An on-call rota is required one week in every nine (Tuesday to Monday, 7:00 PM to 7:00 AM). This is managed via laptop/phone and is paid at time and a quarter.
What’s in it for you?
- Many engineers reach a point where they want to apply their electrical and mechanical expertise in a more strategic, office-based environment. This role provides exactly that, bridging the gap between field engineering and technical systems support.
- You will receive comprehensive training and paid certifications on all Cubic proprietary equipment. This is a chance to become a certified expert in high-value, specialised kit that few others can access.
- You will work with a varied tech stack, including early exposure to AI integration and advanced IoT systems.
- The reason these roles are open is due to internal movement. The company has a strong culture of recognising talent and promoting from within.
- Despite the size of the organisation, the support team is described as a tight-knit group that bounces ideas off one another and truly chips in to help when things get complex.
Your Responsibilities
- In this role, you will be the technical backbone for field teams and external customers, ensuring proprietary devices remain operational.
- Resolving complex issues escalated from field engineers to minimize downtime.
- Monitoring new product rollouts and documenting processes to ensure a smooth transition from the lab to the field.
- Using incident data to identify trends and risks, implementing solutions that prevent future technical failures.
- Actively managing the support queue to ensure all tickets meet agreed standards and timelines.
- Maintaining high-quality technical records to support the wider engineering community.
Apply now!
Operations Support System Engineer in Stevenage employer: Hamilton Barnes 🌳
Contact Detail:
Hamilton Barnes 🌳 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support System Engineer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to systems support. Think about how your past experiences can relate to the role. We want you to show off your problem-solving skills and technical know-how!
✨Tip Number 3
Don’t forget to showcase your passion for technology! During interviews, share your excitement about AI integration and IoT systems. Let them see that you’re not just looking for a job, but a chance to grow in a tech-savvy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. We can’t wait to see what you bring to the table!
We think you need these skills to ace Operations Support System Engineer in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support System Engineer role. Highlight relevant experience and skills that match the job description, especially any hands-on engineering or technical support roles you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this transition from field work to a system-oriented support role. Show us your passion for technology and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved complex issues in the past. We want to see your analytical thinking and how you approach challenges, as these skills are crucial for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Hamilton Barnes 🌳
✨Know Your Tech Stack
Familiarise yourself with the specific technologies mentioned in the job description, especially around AI integration and IoT systems. Be ready to discuss how your previous experience aligns with these technologies and how you can contribute to the team.
✨Showcase Problem-Solving Skills
Prepare examples of complex issues you've resolved in past roles. Highlight your analytical skills and how you approach troubleshooting, as this role requires resolving escalated issues from field engineers.
✨Understand the Company Culture
Research the company’s values and culture, particularly their focus on internal progression and teamwork. Be prepared to discuss how you can fit into their tight-knit support team and contribute to a collaborative environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the training process for Cubic proprietary equipment and how the team handles on-call responsibilities. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
