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- Tasks: Support field teams by resolving complex technical issues and ensuring device functionality.
- Company: Join a global leader in specialised technology solutions with a supportive culture.
- Benefits: Comprehensive training, paid certifications, competitive pay, and on-call bonuses.
- Why this job: Transition from fieldwork to a strategic office role while working with cutting-edge tech.
- Qualifications: Electrical and mechanical expertise with a passion for systems support.
- Other info: Tight-knit team environment with excellent career advancement opportunities.
The predicted salary is between 28800 - 48000 £ per year.
This is a unique opportunity for a hands-on engineer to step away from the physical demands of field work and transition into a high-impact, system-oriented support role. Our client, a massive global leader in specialised technology solutions, is urgently seeking two engineers to join their Redhill-based team. Based full-time at the AFC Office in Redhill, Surrey.
Schedule: This is primarily an evening shift role with core hours of 11:00 AM to 7:00 PM (Monday to Friday).
On-Call: An on-call rota is required one week in every nine (Tuesday to Monday, 7:00 PM to 7:00 AM). This is managed via laptop/phone and is paid at time and a quarter.
Many engineers reach a point where they want to apply their electrical and mechanical expertise in a more strategic, office-based environment. This role provides exactly that, bridging the gap between field engineering and technical systems support.
You will receive comprehensive training and paid certifications on all Cubic proprietary equipment. You will work with a varied tech stack, including early exposure to AI integration and advanced IoT systems.
The company has a strong culture of recognising talent and promoting from within. Despite the size of the organisation, the support team is described as a tight-knit group that bounces ideas off one another and truly chips in to help when things get complex.
In this role, you will be the technical backbone for field teams and external customers, ensuring proprietary devices remain operational:
- Resolving complex issues escalated from field engineers to minimize downtime.
- Monitoring new product rollouts and documenting processes to ensure a smooth transition from the lab to the field.
- Using incident data to identify trends and risks, implementing solutions that prevent future technical failures.
- Actively managing the support queue to ensure all tickets meet agreed standards and timelines.
- Maintaining high-quality technical records to support the wider engineering community.
Locations
Operations Support System Engineer in Redhill, Surrey employer: Hamilton Barnes 🌳
Contact Detail:
Hamilton Barnes 🌳 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support System Engineer in Redhill, Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to systems support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for technology! During interviews, share your experiences with tech stacks, AI integration, or IoT systems. This will demonstrate that you're not just qualified but genuinely excited about the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Support System Engineer in Redhill, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Support System Engineer role. Highlight any relevant technical expertise and problem-solving abilities that show you can bridge the gap between field engineering and systems support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this transition from field work to a more strategic role. Share specific examples of how your background makes you a great fit for the team at StudySmarter.
Showcase Your Technical Skills: Since this role involves working with advanced tech, don’t forget to mention any experience you have with AI integration or IoT systems. We want to see how you can contribute to our innovative environment right from the get-go!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Hamilton Barnes 🌳
✨Know Your Tech Stack
Familiarise yourself with the specific technologies mentioned in the job description, especially around AI integration and IoT systems. Be ready to discuss how your previous experience aligns with these technologies and how you can contribute to the team.
✨Showcase Problem-Solving Skills
Prepare examples of complex issues you've resolved in the past, particularly those that required a strategic approach. Highlight your ability to analyse incident data and implement solutions, as this will resonate well with the role's focus on minimising downtime.
✨Emphasise Team Collaboration
Since the company values a tight-knit support team, be sure to share experiences where you've successfully collaborated with others. Discuss how you contribute to team dynamics and support your colleagues, especially in high-pressure situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, training opportunities, and how they handle on-call responsibilities. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
