At a Glance
- Tasks: Lead exciting CCaaS technology projects from start to finish, ensuring successful delivery.
- Company: Join a dynamic Managed Service Provider with a supportive culture and innovative projects.
- Benefits: Competitive salary of £60,000, remote flexibility, and potential for permanent position.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make an impact on high-profile projects in government and housing sectors.
- Qualifications: Experience in CCaaS/CX implementations and strong project management skills required.
The predicted salary is between 58349 - 71315 £ per year.
Ready to lead complex contact centre technology projects? Join a growing Managed Service Provider delivering high-profile technology projects across the housing and government sectors, working closely with clients, NICE and other technology partners.
This is a hands-on Project Manager role taking ownership of the full lifecycle delivery of CCaaS and Contact Centre technology projects - from implementation and migration through to go-live, service transition and closure.
We're looking for someone with genuine CCaaS/CX implementation experience rather than a traditional telephony or networking background. You'll work alongside customers, technology partners, and internal teams to deliver complex projects in a busy but highly supportive environment.
What's in it for you?
- £60,000 salary, with flexibility for an exceptional candidate
- 12-month maternity cover FTC with potential for a permanent position, subject to business requirements
- Ideally 2 days per week in the office, with remote flexibility for the right person
- Supportive, well-structured PMO environment
- Opportunity to work on projects across government and housing
- Exposure to major CCaaS/CX implementations and transformation programmes
- Simplyhealth benefits following successful completion of the 4-month probation period
Responsibilities
- Own the full project lifecycle from initiation through to go-live and closure
- Deliver CCaaS/CX implementations, migrations, upgrades and transformation projects
- Manage project finances, governance, risks, issues and change control
- Lead stakeholder engagement across customers, third parties and internal teams
- Work closely with NICE and other technology partners
- Maintain accurate project data and reporting through Certinia
- Support project kick-offs and customer engagement where required
- Contribute to bids, sales support and pre-sales scoping
- Support wider PMO delivery across other technology solutions when required
Skills Required
- Proven Project Management experience delivering CCaaS / Contact Centre technology implementations
- Strong understanding of the full technology project lifecycle
- Experience managing customers, third parties and technical stakeholders
- Strong governance, financial, risk and change management skills
- Comfortable working in a fast-paced environment while managing multiple projects
- CCaaS/CX implementation experience is essential
- Eligible for BPSS clearance as a minimum
Strong Differentiators
- NICE experience
- NPPV3 and/or SC eligibility
- Experience working within government or housing
- Experience with PSA/project management tools
- Certinia experience, particularly within a Salesforce environment
- Experience contributing to bids, pre-sales or solution scoping
We're looking for someone who is proactive, personable and enjoys working as part of a team. The environment can get busy, but it's a collaborative culture where people genuinely support each other.
If you're a Project Manager with strong CCaaS/CX delivery experience and want to work on complex technology projects with high-profile clients, apply today!
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