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- Tasks: Lead a dynamic team in delivering advanced wireless solutions to customers.
- Company: Rapidly growing wireless technology business with global expansion.
- Benefits: Competitive salary, hybrid work, and comprehensive benefits package.
- Why this job: Make a real impact in cutting-edge technology and customer experience.
- Qualifications: Strong background in wireless communications and proven leadership skills.
- Other info: Opportunity for career growth in a mission-critical environment.
The predicted salary is between 80000 - 90000 £ per year.
Location: Bristol (Hybrid)
Salary: £80,000 – £90,000 + benefits
Employment Type: Permanent, Full-time
We’re working with a rapidly growing wireless technology business based in Bristol that is delivering advanced connectivity solutions into live rail and defence environments across the UK and the US. With global expansion underway, they are now looking to appoint a Head of Customer Engineering to lead and shape this critical function.
This is a senior, hands-on leadership role reporting directly to the COO. You’ll sit at the intersection of customers, product, engineering, and commercial teams, owning the customer engineering strategy while remaining close to the technology.
The Role
As Head of Customer Engineering, you’ll take ownership of a small but highly capable team responsible for supporting customers from early engagement through deployment and ongoing support. You’ll act as the technical authority in customer-facing discussions, help guide product development through real-world feedback, and ensure customers receive a first-class technical experience.
This role suits someone who enjoys leading people, working directly with customers, and staying technically involved in complex wireless and networking environments.
What’s in it for you?
- Competitive salary depending on experience (£80,000 – £90,000)
- Opportunity to lead and develop a team while remaining hands-on
- Direct involvement in cutting-edge wireless technology used in real-world, mission-critical environments
- Hybrid working model supporting a strong work-life balance
- Comprehensive benefits package including private medical insurance, pension match up to 5%, life assurance, enhanced family leave, salary sacrifice schemes, and share options
What we’re looking for
- Strong background in wireless communications
- Experience with network design, deployment, and complex troubleshooting
- Proven customer-facing and stakeholder management skills
- 10+ years’ experience in a relevant technical field
- Comfortable operating in a senior role with both technical and leadership responsibility
If you’re looking for a senior role where you can genuinely influence customers, products, and technical direction, then please apply today!
Head of Customer Engineering in Newport employer: Hamilton Barnes 🌳
Contact Detail:
Hamilton Barnes 🌳 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Engineering in Newport
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to wireless technology. It’s a great way to meet potential employers and get your name out there.
✨Tip Number 2
Show off your expertise! Create a portfolio or case studies showcasing your past projects in customer engineering. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for senior roles in customer engineering and practice your responses. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Customer Engineering in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Engineering role. Highlight your background in wireless communications and any leadership experience you've had, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience can help shape our customer engineering strategy. Be genuine and let your personality come through!
Showcase Your Technical Skills: Since this role involves complex wireless and networking environments, make sure to include specific examples of your technical expertise. Whether it's network design or troubleshooting, we want to see how you’ve tackled challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Hamilton Barnes 🌳
✨Know Your Tech Inside Out
As the Head of Customer Engineering, you'll need to demonstrate a solid understanding of wireless communications and network design. Brush up on the latest technologies and be ready to discuss how you've applied them in real-world scenarios.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of your leadership style. Talk about how you've motivated teams in the past and how you plan to develop your team while remaining hands-on.
✨Prepare for Customer-Facing Scenarios
Since you'll be acting as the technical authority in customer discussions, think of potential questions or challenges customers might present. Practice articulating your solutions clearly and confidently to showcase your stakeholder management skills.
✨Align with Company Values
Research the company’s mission and values, especially their focus on advanced connectivity solutions. Be ready to explain how your experience aligns with their goals and how you can contribute to their global expansion efforts.