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- Tasks: Lead a dynamic team in a 24/7 technical operations centre for live broadcasts.
- Company: Join a global leader in live broadcast media, shaping the future of entertainment.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for innovation.
- Why this job: Make a real impact in high-stakes environments while collaborating with top industry leaders.
- Qualifications: Experience in technical leadership within TOC or NOC; strong networking and incident management skills required.
- Other info: Be part of a culture that values collaboration and technical excellence.
The predicted salary is between 43200 - 72000 £ per year.
We’re working with a global leader in live broadcast media to find a driven and technically accomplished Head of Technical Operations Centre. This is a unique opportunity to lead and evolve a 24/7 mission-critical environment that underpins some of the world’s most watched live events. You’ll be at the helm of operational excellence, technical innovation, and team leadership, all while staying close to the tech in a hands-on capacity.
What’s in it for you?
- Take ownership of a high-performance TOC supporting global live broadcasts.
- Shape the technical roadmap with the opportunity to introduce new tools and processes.
- Join a highly collaborative culture with visible impact and senior leadership exposure.
Responsibilities:
- Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services.
- Oversee live event execution, SLA compliance, service bookings, and customer support.
- Act as the senior point of escalation for complex incidents (Tier 3 support).
- Drive incident response, root cause analysis, and proactive monitoring/reporting.
- Develop and implement TOC strategy, staffing models, and documentation standards.
- Participate in systems architecture, new tech evaluation, and vendor selection.
- Manage operational workflows, reporting systems (e.g., Zabbix, Grafana, Prometheus), and support international broadcast teams.
- Collaborate with leadership on technical direction and TOC transformation.
Ideal Candidate:
- Previous technical leadership role within a TOC, NOC, or MCR environment.
- Strong understanding of live broadcast workflows, encoding, transmission, and routing.
- Deep knowledge of TCP/IP networking (switching, routing, multicast).
- Excellent leadership, incident management, and performance development skills.
- Strong documentation and process optimisation experience.
- High-pressure decision-making and problem-solving capabilities.
- Proficiency with Excel/Google Sheets; adaptable across Windows, MacOS, and Linux.
- Willingness to work flexible hours and support live events globally.
Salary: Up to £72,000 (DOE)
Head of Technical Operations Centre (TOC) employer: Hamilton Barnes 🌳
Contact Detail:
Hamilton Barnes 🌳 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Operations Centre (TOC)
✨Tip Number 1
Network with professionals in the live broadcast media industry. Attend relevant conferences, webinars, or local meetups to connect with individuals who may have insights or connections that could help you land this role.
✨Tip Number 2
Showcase your technical expertise by engaging in online forums or communities related to broadcast technology. Sharing your knowledge and participating in discussions can help you build a reputation as a knowledgeable leader in the field.
✨Tip Number 3
Prepare for potential interviews by familiarising yourself with the latest trends and technologies in live broadcasting. Being able to discuss innovations and how they can be applied to improve operations will set you apart from other candidates.
✨Tip Number 4
Consider reaching out to current or former employees of the company to gain insights into their culture and expectations. This information can help you tailor your approach and demonstrate your understanding of their specific needs during the application process.
We think you need these skills to ace Head of Technical Operations Centre (TOC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical leadership roles, particularly within a TOC, NOC, or MCR environment. Emphasise your understanding of live broadcast workflows and any specific technologies you've worked with.
Craft a Compelling Cover Letter: In your cover letter, express your passion for live broadcast media and detail how your skills align with the responsibilities outlined in the job description. Mention specific examples of your leadership and incident management experience.
Showcase Technical Skills: Clearly outline your technical skills related to TCP/IP networking, operational workflows, and any tools like Zabbix, Grafana, or Prometheus that you are proficient in. This will demonstrate your capability to lead a high-performance TOC.
Highlight Problem-Solving Abilities: Provide examples of high-pressure decision-making and problem-solving situations you've encountered in previous roles. This will showcase your ability to handle complex incidents and drive incident response effectively.
How to prepare for a job interview at Hamilton Barnes 🌳
✨Showcase Your Technical Expertise
Be prepared to discuss your previous experience in technical leadership roles, especially within a TOC, NOC, or MCR environment. Highlight specific examples of how you've managed live broadcast workflows and tackled complex incidents.
✨Demonstrate Leadership Skills
Since the role involves leading and mentoring a team, be ready to share your approach to team management. Discuss how you foster collaboration, support professional development, and handle high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your incident management skills. Prepare to walk through your thought process during a complex incident, including how you would drive incident response and conduct root cause analysis.
✨Familiarise Yourself with Relevant Tools
Research the operational workflows and reporting systems mentioned in the job description, such as Zabbix, Grafana, and Prometheus. Being knowledgeable about these tools will demonstrate your readiness to hit the ground running.
