At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot complex Microsoft 365 issues.
- Company: Growing international business with a hands-on internal IT team.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Opportunity to travel to international offices and work in a supportive culture.
- Why this job: Make a real impact and enjoy variety in your daily tasks.
- Qualifications: Experience in 2nd line support and strong fault-finding skills.
The predicted salary is between 30000 - 35000 £ per year.
We're hiring a 2nd line IT Technician to join a small, hands-on internal IT team inside a growing international business with offices across the UK, Europe and the US.
If you're a confident IT generalist who loves fault-finding and wants to do more than just close tickets — this could be the role for you!
What you'll be doing:
- Owning 2nd line support across the business, working alongside the IT Lead and an apprentice
- Troubleshooting complex Microsoft 365 issues — Exchange, Teams, SharePoint, OneDrive
- Administering Intune for device management, policies and app deployment
- Supporting WiFi and network connectivity across multiple sites
- Helping maintain business-critical systems including NetSuite, Salesforce and Halo
- Onboarding and offboarding users, including hardware setup and access management
- Getting involved in projects, infrastructure improvements and new tooling
- Travelling to UK and international offices periodically as the business grows
What we're looking for:
- Proven experience at 2nd line level in an internal IT or end-user support role
- Strong fault-finding ability — methodical, curious, calm under pressure
- Solid hands-on experience with Microsoft 365 and Intune
- Confident with WiFi and network troubleshooting
- Familiarity with NetSuite, Salesforce or Halo (essential)
- Excellent communication skills and a customer-first mindset
- Comfortable in the office 5 days a week, with a willingness to travel occasionally
What's in it for you:
- Real ownership — your work is visible and makes a direct difference to the business
- Variety — no two days the same, with exposure to international IT operations
- Travel opportunities — UK and overseas offices including Italy and the US
- A team that invests in you — certifications, training and progression supported
- A culture where IT is treated as a strategic enabler, not a cost centre
£30,000–£35,000 + benefits
Apply for to set up a confidential call to discuss your next role in detail!
IT Technician in Gloucester employer: Hamilton Barnes 🌳
Join a dynamic and supportive team as an IT Technician in Kemble, Gloucestershire, where your contributions are valued and have a tangible impact on the business. With a focus on employee growth, we offer opportunities for training and certifications, alongside a culture that embraces IT as a strategic enabler. Enjoy the variety of working in a growing international company, with travel opportunities to our offices in the UK and abroad, ensuring no two days are ever the same.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups or tech events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Get your hands dirty with practical experience. If you can, volunteer for IT projects or offer to help friends and family with their tech issues. This not only sharpens your skills but also gives you real-life examples to discuss during interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on common IT scenarios and troubleshooting questions. We recommend practising with a friend or even in front of a mirror. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to join our team!
We think you need these skills to ace IT Technician in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Technician role. Highlight your 2nd line support experience and any specific tools like Microsoft 365 or Intune that you've worked with.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for IT, your problem-solving skills, and how you can contribute to our team’s success.
Showcase Your Communication Skills:Since excellent communication is key, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your customer-first mindset.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hamilton Barnes 🌳
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and any other tools mentioned in the job description. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your fault-finding abilities. Think of examples where you’ve tackled complex IT issues calmly and methodically. This will show that you can handle pressure and think on your feet.
✨Communicate Like a Pro
Since excellent communication skills are key, practice explaining technical concepts in simple terms. You might be asked to describe how you would onboard a new user or resolve a network issue, so clarity is crucial.
✨Be Ready for a Bit of Travel Talk
Since the role involves occasional travel, be prepared to discuss your flexibility and willingness to visit other offices. It’s a great opportunity to show your enthusiasm for the role and the company’s international presence.
