At a Glance
- Tasks: Provide 1st and 2nd line network support in a dynamic environment.
- Company: Leading UK network provider focused on connectivity and service quality.
- Benefits: No mandatory on-call, strong learning support, and career progression opportunities.
- Other info: Fully remote role with a supportive team environment.
- Why this job: Gain hands-on experience with real networking technologies like BGP and OSPF.
- Qualifications: CCNA or JNCIA level, with network support experience and troubleshooting skills.
The predicted salary is between 35000 - 35000 £ per year.
This is a great opportunity to join a network-focused environment where you’ll be working on real routing and switching technologies, not just basic IT support. The role sits across 1st and 2nd line support, giving you exposure to network troubleshooting, maintenance, and change activity across a live production environment. It’s ideal for someone at CCNA or JNCIA level who wants to build deeper experience in networking, with the chance to work on protocols like BGP and OSPF in a supportive setup. Crucially, there is no mandatory on-call, making this a strong option for engineers who want to develop technically without being constantly pulled into out-of-hours work.
Responsibilities:
- Provide 1st and 2nd line network support across enterprise environments.
- Troubleshoot issues across routing, switching, and connectivity.
- Support and maintain networks using BGP and OSPF routing protocols.
- Implement network changes and assist with maintenance activities.
- Monitor network performance and respond to incidents.
- Escalate complex issues where required.
- Maintain accurate documentation and ticket updates.
Technical Environment:
- Routing & Switching (BGP, OSPF)
- Enterprise network environments
- Optional exposure to firewalls and VoIP systems
Skills / Must Have:
- Experience in a network support role (1st or 2nd line).
- Solid understanding of routing and switching fundamentals.
- Exposure to or knowledge of BGP and OSPF.
- CCNA or JNCIA level (certified or working towards).
- Strong troubleshooting mindset and willingness to learn.
Nice to Have:
- Firewall experience.
- VoIP knowledge or exposure.
- Experience working in MSP or service provider environments.
Location & Working Pattern:
- Fully remote role (UK-based)
Benefits:
- No mandatory on-call (optional once settled).
- Strong exposure to real networking technologies.
- Supportive environment for learning and development.
- Opportunity to progress into more advanced network roles.
Salary:
- £35,000 per annum
Employer:
A leading UK-based network and communications provider delivering connectivity, cloud, and managed network services to enterprise and public sector customers, with a strong focus on network infrastructure and service quality.
Network Support Engineer (UK Remote) in Derby employer: Hamilton Barnes 🌳
Join a leading UK-based network and communications provider that prioritises employee growth and development in a fully remote role. With no mandatory on-call duties, you can focus on enhancing your networking skills in a supportive environment while working with cutting-edge technologies like BGP and OSPF. This is an excellent opportunity for those looking to advance their careers in network support without the stress of out-of-hours work.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer (UK Remote) in Derby
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Hamilton Barnes 🌳 and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Hamilton Barnes 🌳.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Network Support Engineer (UK Remote) in Derby
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Hamilton Barnes 🌳.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Hamilton Barnes 🌳.
How to prepare for a job interview at Hamilton Barnes 🌳
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
