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- Tasks: Provide 1st and 2nd line network support in a dynamic environment.
- Company: Leading UK network provider focused on connectivity and service quality.
- Benefits: No mandatory on-call, strong learning support, and career progression opportunities.
- Why this job: Gain hands-on experience with real networking technologies like BGP and OSPF.
- Qualifications: CCNA or JNCIA level, with network support experience and troubleshooting skills.
- Other info: Fully remote role with a supportive team environment.
The predicted salary is between 35000 - 35000 £ per year.
This is a great opportunity to join a network-focused environment where you’ll be working on real routing and switching technologies, not just basic IT support. The role sits across 1st and 2nd line support, giving you exposure to network troubleshooting, maintenance, and change activity across a live production environment. It’s ideal for someone at CCNA or JNCIA level who wants to build deeper experience in networking, with the chance to work on protocols like BGP and OSPF in a supportive setup. Crucially, there is no mandatory on-call, making this a strong option for engineers who want to develop technically without being constantly pulled into out-of-hours work.
Responsibilities:
- Provide 1st and 2nd line network support across enterprise environments.
- Troubleshoot issues across routing, switching, and connectivity.
- Support and maintain networks using BGP and OSPF routing protocols.
- Implement network changes and assist with maintenance activities.
- Monitor network performance and respond to incidents.
- Escalate complex issues where required.
- Maintain accurate documentation and ticket updates.
Technical Environment:
- Routing & Switching (BGP, OSPF)
- Enterprise network environments
- Optional exposure to firewalls and VoIP systems
Skills / Must Have:
- Experience in a network support role (1st or 2nd line).
- Solid understanding of routing and switching fundamentals.
- Exposure to or knowledge of BGP and OSPF.
- CCNA or JNCIA level (certified or working towards).
- Strong troubleshooting mindset and willingness to learn.
Nice to Have:
- Firewall experience.
- VoIP knowledge or exposure.
- Experience working in MSP or service provider environments.
Location & Working Pattern:
- Fully remote role (UK-based)
Benefits:
- No mandatory on-call (optional once settled).
- Strong exposure to real networking technologies.
- Supportive environment for learning and development.
- Opportunity to progress into more advanced network roles.
Salary:
- £35,000 per annum
Employer:
A leading UK-based network and communications provider delivering connectivity, cloud, and managed network services to enterprise and public sector customers, with a strong focus on network infrastructure and service quality.
Network Support Engineer (UK Remote) in Wolverhampton employer: Hamilton Barnes 🌳
Contact Detail:
Hamilton Barnes 🌳 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer (UK Remote) in Wolverhampton
✨Tip Number 1
Network your way in! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for applying. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the technical interview by brushing up on your routing and switching knowledge. Make sure you can confidently discuss BGP and OSPF protocols. We recommend setting up a home lab to practice troubleshooting scenarios – it’ll give you a leg up!
✨Tip Number 3
Showcase your passion for networking during interviews. Share any personal projects or learning experiences that highlight your troubleshooting skills. We love to see candidates who are eager to learn and grow in a supportive environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our network-focused environment.
We think you need these skills to ace Network Support Engineer (UK Remote) in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in network support, especially with routing and switching. We want to see your skills in BGP and OSPF shine through, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us why you’re the perfect fit for this role. Share your passion for networking and how your background aligns with our needs. Keep it friendly and professional!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled network issues in the past. We love seeing a strong troubleshooting mindset, so let us know how you’ve resolved problems and what you learned from them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Hamilton Barnes 🌳
✨Know Your Networking Basics
Make sure you brush up on your routing and switching fundamentals. Be ready to discuss BGP and OSPF protocols, as these are key to the role. Showing a solid understanding will impress the interviewers and demonstrate your readiness for the position.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled network issues in the past. Think about times when you resolved a tricky problem or improved network performance. This will highlight your practical experience and problem-solving mindset.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, the technologies you'll be working with, and opportunities for growth. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that test your technical knowledge and decision-making skills. Practice articulating your thought process clearly, as this will help the interviewers understand how you approach real-world challenges in a live production environment.