Customer Service Coordinator (French Speaking) - Milton Keynes - Permanent
Are you fluent in both French and English and passionate about delivering exceptional customer service? Do you thrive in a fast-paced, customer-focused environment where no two days are the same?
Our client is looking for a Customer Operations Coordinator to join their team, supporting key French-speaking customers and ensuring an outstanding customer experience from order through to delivery.
This is an exciting opportunity to join a successful international business that offers excellent benefits, flexible working and genuine career development.
The Role
Working as part of the Strategic Accounts team, you'll become the main operational contact for key French-speaking customers, ensuring orders are processed accurately, issues are resolved quickly and service levels are consistently exceeded.
You'll work closely with internal departments including Sales, Logistics and Warehouse teams, building strong customer relationships and ensuring a seamless operational experience.
Key Responsibilities
- Act as the primary operational contact for French strategic accounts
- Manage customer orders from placement through to delivery
- Build strong relationships with key customer contacts
- Attend account review meetings and provide performance updates
- Liaise with internal departments to ensure orders are fulfilled on time
- Resolve customer queries and escalations efficiently
- Produce customer reports and order books
- Manage customer pricing, product information and account data
- Assist with invoices, credits and pricing enquiries
- Support continuous improvements to customer service and operational processes
What They're Looking For
- Fluent French and English (spoken and written)
- Previous experience within Customer Service, Customer Operations or Account Coordination
- Excellent organisational skills with strong attention to detail
- Commercially aware with a customer-first approach
- Excellent communication and relationship-building abilities
- SAP knowledge would be advantageous but isn't essential
- Experience within B2B, wholesale, logistics or supply chain environments would be beneficial
Salary & Benefits
- £30,000 salary per annum + annual company bonus
- Hybrid working (3 days office / 2 days home)
- Christmas shutdown
Customer Operations Specialist - French Speaking in Milton Keynes employer: Hamilton Appointments
Join a dynamic and fast-growing national organisation as the Head of Client Accounting in Hertfordshire, where you will lead a substantial accounting team in a collaborative and supportive environment. With a strong focus on employee development and operational excellence, this role offers significant career progression opportunities and the chance to influence key business decisions. Enjoy a hybrid working model and a competitive benefits package that reflects our commitment to fostering a rewarding workplace.
