Senior Service Technician & Operations Specialist in Alton

At Suunto, we stand for adventure. Pioneering has been in our DNA since 1936 when Finnish orienteer Tuomas Vohlonen sought a more accurate compass and invented a new liquid‑filled design. Today Suunto leads the market in sports watches, headphones, dive computers, compasses and digital services used by adventurers worldwide, combining robustness with a Nordic aesthetic.

We are looking for a Senior Service Technician & Operations Specialist to join our Global Repair Operations Team (Customer Satisfaction Center) in Alton, UK. Do you want to have a positive impact on the way people live an active and adventurous life? At Suunto, we build the most reliable and robust products for the deepest oceans and highest mountains. Ready to join the adventure? Keep on reading!

About the role

As a Senior Service Technician & Operations Specialist you will be responsible for ensuring high‑quality repair services and smooth day‑to‑day service centre operations in the UK. The role combines hands‑on technical repair work with operational responsibilities across service, logistics and warehouse activities. You will primarily work with product diagnostics and repairs, spare parts and warehouse operations, aftersales processes, and technical support for internal stakeholders and external service partners. You are expected to deliver efficient, customer‑focused service operations, maintain high quality standards, support continuous improvement initiatives and contribute to the overall performance and development of UK service operations in alignment with global aftersales processes and policies.

Key activities for the role are:

• Perform diagnostics, repair and maintenance of products in line with defined quality standards and processes.
• Ensure smooth day‑to‑day service centre and warehouse operations.
• Manage spare parts handling, stock control and logistics activities.
• Support end customers and aftersales enquiries in a professional and timely manner.
• Provide operational and technical support to external service partners when required.
• Maintain accurate repair documentation and operational reporting.
• Support continuous improvement activities and implementation of global service processes and policies.

You should have the following qualifications and skills:

• Technical education or equivalent hands‑on experience in electronics repair or a related field.
• Proven experience in diagnostics, repair or service operations.
• Experience working in a service centre, warehouse operations or an aftersales environment.
• Strong hands‑on technical skills and attention to detail.
• Structured and solution‑oriented way of working.
• Ability to work independently and manage multiple responsibilities simultaneously.
• Good communication and interpersonal skills.
• Basic IT and MS Office skills.
• Fluent written and spoken English.
• High level of ownership, reliability and accountability.

What makes you successful in this role:

To succeed you are a hands‑on and solution‑oriented professional with a strong sense of ownership and accountability. You are comfortable working independently and managing a versatile role that combines technical, operational, warehouse and facility‑related responsibilities. You have a structured and detail‑oriented way of working and can maintain high quality standards even in a fast‑paced service environment. You are proactive in identifying issues and improvement opportunities, and you take pride in delivering efficient, customer‑focused service. You communicate clearly and professionally with both internal stakeholders and external partners, and you are comfortable working as part of an international aftersales organisation. Experience in electronics repair, service operations, logistics or facility coordination will support your success in this role.

What do we offer:

At Suunto, you’ll immerse yourself in the dynamic world of consumer wearables, constantly experimenting with cutting‑edge technologies and developing innovative products and digital solutions. You will join a versatile global work environment surrounded by passionate colleagues in the heart of the sporting world. We strive to create a workplace with an atmosphere of passion and adventure.