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- Tasks: Lead high-impact accounts and coach a team of Account Managers to success.
- Company: Hambi Media, the UK's top performance creative agency for D2C brands.
- Benefits: 27 days holiday, hybrid work, private health insurance, and career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the e-commerce space.
- Qualifications: 4+ years in account management with strong leadership skills.
- Other info: Collaborate with a world-class team and enjoy a flexible work-life balance.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Overview
Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn’t just look good – it drives growth. We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time.
About the role
We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently. You are not just “good with clients” - you know how to run accounts, lead people, and raise standards.
What you’ll be responsible for:
- Own senior relationships across larger, higher-impact accounts
- Lead strategic client conversations, performance reviews and planning
- Guide clients through launches, pivots and scale moments
- Spot upsell, retention and growth opportunities
Pod & People Management:
- Line-manage Account Managers within your pod
- Coach AMs on communication, organisation and client ownership
- Raise delivery standards across accounts and workflows
- Support hiring, onboarding and development of AMs
Delivery & Quality Control:
- Oversee UGC and creative workflows across the pod
- Ensure launches are planned, resourced and executed cleanly
- Act as escalation point for delivery or client risk
- Maintain consistency across processes and client experience
What you bring:
- 4+ years’ experience in agency account management
- Proven experience managing or mentoring Account Managers
- Strong understanding of performance creative, UGC and launch cycles
- Confidence running senior client conversations independently
- Commercial awareness — retention, margin, and growth matter to you
- Calm authority — clients and teams trust your judgment
Who you are:
- A true manager - you enjoy leading people, not just accounts
- Standards-driven - you care about quality and consistency
- Accountable - you own outcomes across your pod
- Structured and decisive - you bring order and clarity
- A role model - AMs learn by watching how you operate
Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
Senior Account Manager employer: Hambi Media
Contact Detail:
Hambi Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work and achievements. When you’re chatting with potential employers, having tangible examples of your success can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews like it’s a performance review! Research the company, understand their clients, and come armed with questions that show you’re genuinely interested. This is your chance to shine and demonstrate your knowledge of performance creative.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the hiring process.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your 4+ years of agency account management experience. We want to see how you've managed or mentored Account Managers and your understanding of performance creative. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Mention your experience with D2C and e-commerce brands, and how you’ve successfully led client conversations and delivery.
Be Authentic: We love authenticity! Let your personality shine through in your application. Share your passion for leading teams and driving quality outcomes. We’re looking for someone who’s not just good with clients but also enjoys managing people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hambi Media
✨Know Your Stuff
Make sure you understand the ins and outs of performance creative, UGC, and launch cycles. Brush up on Hambi Media's recent projects and clients to show that you're genuinely interested and informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or mentored Account Managers in the past. Highlight your ability to lead strategic conversations and maintain high standards across accounts.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific client situations or challenges. Think through potential scenarios where you might need to pivot a strategy or manage a difficult client relationship.
✨Demonstrate Commercial Awareness
Discuss your understanding of retention, margin, and growth. Be prepared to talk about how you've identified upsell opportunities in previous roles and how you can apply that knowledge at Hambi Media.