At a Glance
- Tasks: Support customer experience and build relationships in a luxury care home environment.
- Company: Join Hamberley, where kindness and respect are at the heart of our culture.
- Benefits: Competitive salary, 4 weeks holiday, pension, and retail discounts.
- Other info: Collaborative team culture with excellent training and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25549 - 31227 £ per year.
Be all you can be with Hamberley. At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are recruiting for a Customer Liaison Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy.
As our Customer Liaison Coordinator (we call them Home Ambassadors at Hamberley), you will work closely with the Home Manager and home team to support with the growth of the service. Not only will you be supporting with the enquiry and admission processes, but you will also be creating and developing relationships with the wider community.
We offer our colleagues:
- A competitive salary and benefits package
- 4 weeks holiday plus Bank Holidays
- Workplace pension for your future security
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
- Excellent training and career development opportunities
- Employee Assistance Programme, occupational health and wellbeing support services
- Everyday saving perks - Access to a wide range of retail discounts and savings
- Free on-site parking
- Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people
What you'll do as a Customer Liaison Coordinator:
As part of this role, you may be the first person a potential new resident will meet when they are considering moving into one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show-rounds. By working collaboratively with the Sales, Marketing and Well-being teams, you will support with building the home's profile within the community, promoting the home at networking events and through social media platforms.
The successful applicant will have:
- Previous experience as a customer service advisor
- An understanding of the Health and Social Care sector
- Experience supporting the customer journey from initial enquiry through to provision of service/product
- Strong verbal and written communication skills with the ability to demonstrate empathy and compassion
Customer Liaison Coordinator in Alexandria employer: Hamberley Care Management
At Hamberley, we pride ourselves on creating a nurturing and supportive environment for our employees, where your passion for enhancing the lives of our residents is truly valued. Working at Edwalton Manor not only offers you a competitive salary and benefits package, including a quality-linked bonus scheme and a workplace pension, but also provides ample opportunities for personal and professional growth within a collaborative team culture that prioritises kindness and respect. Join us in making a meaningful difference every day in the lives of those we care for.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Coordinator in Alexandria
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hamberley Care Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hamberley Care Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Coordinator in Alexandria
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hamberley Care Management:Your cover letter is your chance to shine! Tell us why you want to work at Hamberley Care Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hamberley Care Management!
How to prepare for a job interview at Hamberley Care Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
