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- Tasks: Lead local networking and build strong relationships to support care homes.
- Company: Join Hamberley, a luxury care home provider with a focus on exceptional resident experiences.
- Benefits: Enjoy competitive salary, bonuses, 4 weeks holiday, and retail discounts.
- Other info: Be part of a creative team that values growth and collaboration.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in sales and customer service, preferably in healthcare.
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We’re seeking a Peripatetic Customer Relations Manager (Hampshire and Surrey) to help us achieve our goals.
In this role, the Peripatetic Customer Relations Manager will work closely with home managers and regional managers to support allocated homes by leading on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Peripatetic Customer Relations Manager will ensure support homes where there is a vacancy with covering all support for occupancy and average weekly fee rates are met in line with budget expectations.
As our Peripatetic Customer Relations Manager, you will take overall responsibility for the sale of self-funding beds, delivering a seamless move-in experience for new residents and their families. You’ll be a key part of the resident journey, from first enquiry to move-in day, ensuring every interaction is handled with professionalism, empathy, and care.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission
- 4 weeks holiday plus Bank Holidays
- A supportive and collaborative working environment
- Workplace pension for your future security
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
- Excellent training and career development opportunities
- Employee Assistance Programme, occupational health and wellbeing support services
- Everyday saving perks - Access to a wide range of retail discounts and savings
- Free on-site parking
- Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.
What you’ll be doing:
- Organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Be an ambassador of our brand and always show courtesy and respect to residents and relatives.
The successful applicant will have:
- Demonstrable experience working in a similar sales role, with healthcare industry experience.
- Sales and Customer service experience is essential in a face to face or business to customer capacity.
- Engaging stakeholder relationship skills.
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
Join us and be part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
At Hamberley Care Homes, we respect and value our residents and each other. We believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.
Be part of something special. Be part of Hamberley.
Customer Relations Manager- Peripatetic in Southampton employer: Hamberley Care Management Limited
Contact Detail:
Hamberley Care Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager- Peripatetic in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Show your personality during interviews! When you’re chatting with potential employers, let your passion for customer relations shine through. Share stories that highlight your experience and how you’ve made a difference in previous roles. We want to see the real you!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Peripatetic Customer Relations Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at Hamberley. Don’t miss out on your chance to be part of something special!
We think you need these skills to ace Customer Relations Manager- Peripatetic in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing exceptional service and making a difference in residents' lives.
Tailor Your CV: Make sure your CV is tailored to the Customer Relations Manager role. Highlight relevant experience in sales and customer service, especially in the healthcare sector, so we can see how you fit into our team.
Be Professional Yet Personable: In your cover letter, strike a balance between professionalism and warmth. We’re looking for someone who can connect with residents and families, so let your personality come through while maintaining a professional tone.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Hamberley.
How to prepare for a job interview at Hamberley Care Management Limited
✨Know the Company Inside Out
Before your interview, take some time to research Hamberley Care Homes. Understand their values, mission, and what makes them unique in the healthcare industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Relationship-Building Skills
As a Peripatetic Customer Relations Manager, your ability to build strong relationships is key. Prepare examples from your past experiences where you've successfully engaged with stakeholders or managed customer relationships. Highlight how these skills can benefit Hamberley and enhance the resident journey.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you've had to adapt quickly or manage multiple priorities. Practising these responses will help you demonstrate your decisiveness and proactive nature during the interview.
✨Emphasise Your Empathy and Professionalism
In this role, empathy and professionalism are crucial. Be ready to discuss how you approach sensitive situations with residents and their families. Share stories that illustrate your caring nature and commitment to providing an exceptional experience, aligning with Hamberley's ethos of 'Extra Special, Every Day'.