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- Tasks: Welcome visitors and manage the reception area with a friendly smile.
- Company: Join Hamberley, an award-winning luxury care home provider in beautiful locations across the UK.
- Benefits: Enjoy a quality bonus scheme, workplace pension, and high street discounts through our HapiApp.
- Why this job: Make a real impact in residents' lives while working in a stunning, supportive environment.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
- Other info: Unlimited referral bonuses and opportunities for professional development await you!
The predicted salary is between 24000 - 36000 £ per year.
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we are recruiting for a Receptionist to help us achieve our goals. Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times. Joining us at Templeton Place, our luxury care home that provides residential, dementia, and nursing care for older people, you will be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Quality bonus scheme linked to CQC rating
- Workplace pension
- A supportive and collaborative working environment
- Opportunities for professional development and training
- Access to high street discounts via our mobile friendly HapiApp benefits platform
- Free onsite parking available
- Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
- Employee Assistance Programme, occupational health support and wellbeing services
What you will be doing:
- Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
- Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
- Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.
About you:
- Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
- Proficient in use of Microsoft Office, particularly Word and Excel.
- A caring, patient, and respectful demeanor.
- Excellent attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- To share our values and demonstrate them at all times.
- 'Can-Do' flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.
If this sounds like you and you are looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Join us at Southampton's most stunning care home.
Templeton Place is a luxurious care home in Southampton, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
At Hamberley Care Homes, we respect and value our residents and each other. We believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it.
Receptionist - Bank employer: Hamberley Care Management Limited
Contact Detail:
Hamberley Care Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Bank
✨Tip Number 1
Familiarise yourself with Hamberley Care Homes and their values. Understanding their commitment to providing 'Extra Special, Every Day' will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to showcase your customer service skills. Since the role involves greeting visitors and handling queries, think of specific examples from your past experiences where you excelled in customer service or resolved issues effectively.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Word and Excel. Being proficient in these tools is essential for the role, so consider doing a quick refresher course or practice using them to ensure you're confident.
✨Tip Number 4
Demonstrate your caring and patient nature during the interview. Since the role is in a care home, showing empathy and a genuine passion for helping others will resonate well with the interviewers and highlight your suitability for the position.
We think you need these skills to ace Receptionist - Bank
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Receptionist position at Hamberley. Tailor your application to highlight relevant experience in customer service and administrative roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in customer service or receptionist roles. Provide specific examples of how you've demonstrated excellent attention to detail, organisational skills, and a caring demeanour.
Showcase Your Skills: Mention your proficiency in Microsoft Office, particularly Word and Excel, as these are essential for the role. If you have any additional skills that align with the job description, such as problem-solving or teamwork, be sure to include them.
Craft a Personal Cover Letter: Write a personalised cover letter that reflects your passion for the role and the values of Hamberley. Explain why you want to work in a care home environment and how you can contribute to making a positive impact on residents' lives.
How to prepare for a job interview at Hamberley Care Management Limited
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for visitors. Highlight your previous customer service experience and provide examples of how you've handled difficult situations with grace and professionalism.
✨Demonstrate Attention to Detail
The role requires excellent attention to detail. During the interview, mention specific instances where your organisational skills made a difference, whether in managing schedules or ensuring accurate documentation.
✨Emphasise Your Teamwork Abilities
Hamberley values collaboration. Be prepared to discuss how you work well in a team setting, share experiences where you supported colleagues, and how you contribute to a positive work environment.
✨Express Your Passion for Care
This position is about making a genuine impact on residents' lives. Convey your passion for providing care and support, and explain why you believe this role aligns with your values and career aspirations.
