At a Glance
- Tasks: Support customer experience and build relationships within the community.
- Company: Join Hamberley, a luxury care home provider with a focus on kindness and respect.
- Benefits: Competitive salary, 4 weeks holiday, workplace pension, and retail discounts.
- Other info: Dynamic team culture with excellent training and career growth opportunities.
- Why this job: Make a genuine impact in people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are recruiting for a Customer Liaison Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy.
As our Customer Liaison Coordinator (we call them Home Ambassadors at Hamberley), you will work closely with the Home Manager and home team to support with the growth of the service. You will be supporting with the enquiry and admission processes, as well as creating and developing relationships with the wider community.
We offer our colleagues:
- A competitive salary and benefits package
- 4 weeks holiday plus Bank Holidays
- Workplace pension for your future security
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
- Excellent training and career development opportunities
- Employee Assistance Programme, occupational health and wellbeing support services
- Everyday saving perks - Access to a wide range of retail discounts and savings
- Free on-site parking
- Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral
What you'll do as a Customer Liaison Coordinator:
As part of this role, you may be the first person a potential new resident will meet when they are considering moving into one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show-rounds.
By working collaboratively with the Sales, Marketing and Well-being teams, you will support with building the home's profile within the community, promoting the home at networking events and through social media platforms.
The successful applicant will have:
- Previous experience as a customer service advisor
- An understanding of the Health and Social Care sector
- Experience supporting the customer journey from initial enquiry through to provision of service/product
- Strong verbal and written communication skills with the ability to demonstrate empathy and compassion
- Ability to manage multiple priorities to ensure customers receive an engaging experience
- Networking skills with experience of community relations with third party groups and organisations
- Flexibility and ability to remain focused on results under pressure and to challenging deadlines
- Self-motivated, proactive, confident, flexible and adaptable
- Ability to research, handle data and prepare reports
- Proficiency in the use of Social Media and MS Office
If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you’re interested in joining us at Hamberley, we encourage you to apply as soon as possible.
Milngavie Manor is a luxurious care home in Milngavie, Glasgow, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens.
At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.
Be part of something special. Be part of Hamberley.
Customer Liaison Coordinator in Milngavie employer: Hamberley Care Management Limited
Hamberley Care Management Limited is an exceptional employer, offering a nurturing work culture where Lead Nurses can thrive in a supportive, nurse-led environment. Located in Dunstable, you will enjoy competitive salaries, generous holiday allowances, and opportunities for professional growth while making a meaningful impact on the lives of residents and their families.
Contact Details:
Hamberley Care Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Coordinator in Milngavie
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hamberley Care Management Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hamberley Care Management Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Coordinator in Milngavie
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hamberley Care Management Limited:Your cover letter is your chance to shine! Tell us why you want to work at Hamberley Care Management Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hamberley Care Management Limited!
How to prepare for a job interview at Hamberley Care Management Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
