At a Glance
- Tasks: Lead customer relations and maximise occupancy in a luxury care home.
- Company: Join Hamberley, a leader in luxury care homes with a passion for resident well-being.
- Benefits: Enjoy competitive salary, 25 days holiday, and a supportive team culture.
- Other info: Be part of a collaborative team in a stunning care home environment.
- Why this job: Make a real impact in the lives of residents while developing your career.
- Qualifications: Sales experience in care or healthcare sectors and strong relationship skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals. At Meryton Place, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Joining us at Meryton Place, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission
- 25 days holiday plus Bank Holidays
- A supportive and collaborative working environment
- Workplace pension for your future security
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
- Excellent training and career development opportunities
- Employee Assistance Programme, occupational health and wellbeing support services
- Everyday saving perks - Access to a wide range of retail discounts and savings
- Free on-site parking
- Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.
What you'll be doing:
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
Previous sales experience working within the Care Home, Retirement Living or Healthcare sector.
- Sales and Customer service experience is essential in a face to face or business to customer capacity.
- Engaging stakeholder relationship skills.
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
Join us at Meryton Place, Somerset's most stunning care home. Meryton Place is a luxurious care home in Keynsham, part of the award‑winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on‑site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.
Be part of something special. Be part of Hamberley.
Customer Relations Director. Job in Keynsham LilyLifestyle Jobs employer: Hamberley Care Management Limited
At Hamberley, we pride ourselves on creating a supportive and collaborative work environment where our team members are valued and encouraged to grow. As a Customer Relations Director at Meryton Place in Keynsham, you'll enjoy a competitive salary, generous holiday allowance, and excellent training opportunities, all while making a meaningful impact on the lives of our residents. Join us in a culture that prioritises kindness, respect, and professional pride, and experience the unique advantages of working in a luxury care home setting that feels like a 5-star hotel.
Contact Details:
Hamberley Care Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Director. Job in Keynsham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care sector. Attend local events, join relevant groups, and don’t be shy about introducing yourself. The more people you know, the better your chances of landing that Customer Relations Director role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or colleagues, let your passion for customer relations shine through. Share stories about how you've made a difference in previous roles – it’s all about making those connections memorable.
✨Tip Number 3
Follow up after interviews or networking events. A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested – it’s a simple yet effective way to stand out.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly shows your enthusiasm for the role and gives you a better chance of being noticed by the hiring team.
We think you need these skills to ace Customer Relations Director. Job in Keynsham LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer relations and care shine through. We want to see how much you care about making a difference in people's lives, so share your experiences that highlight this.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Relations Director. Highlight relevant sales and customer service experience, especially in the care sector. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, just like we do with our residents and their families.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Meryton Place!
How to prepare for a job interview at Hamberley Care Management Limited
✨Know Your Stuff
Before the interview, make sure you understand Hamberley's mission and values. Familiarise yourself with their approach to customer relations and how they prioritise resident well-being. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous sales and customer service experience, especially in the care home or healthcare sector. Prepare specific examples of how you've successfully managed relationships and maximised occupancy in past roles.
✨Engage with the Community
Since the role involves local networking, think about how you can demonstrate your ability to build relationships within the community. Share any past experiences where you’ve successfully engaged with stakeholders or referral sources.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This shows your genuine interest in the role and the company. You might ask about their marketing strategies or how they measure success in customer relations.
