At a Glance
- Tasks: Lead local networking and build strong relationships to enhance care home occupancy.
- Company: Join Hamberley, a luxury care home provider dedicated to exceptional resident care.
- Benefits: Enjoy competitive salary, 25 days holiday, and a supportive team culture.
- Other info: Dynamic environment with excellent training and career development opportunities.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Sales experience in care or healthcare and strong relationship-building skills.
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We’re seeking a Customer Relations Manager to help us achieve our goals.
At Abbots Wood Manor, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Join us at Abbots Wood Manor, our luxury care home that provides residential, dementia, and nursing care for older people. You’ll be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission
- 25 days holiday plus Bank Holidays
- A supportive and collaborative working environment
- Workplace pension for your future security
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
- Excellent training and career development opportunities
- Employee Assistance Programme, occupational health and wellbeing support services
- Everyday saving perks - Access to a wide range of retail discounts and savings
- Free on-site parking
- Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.
What you’ll be doing:
We’re looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families. Responsibilities include:
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
Above all, you’ll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
The successful applicant will have:
- Previous sales experience working within the Care Home, retirement living or healthcare sector.
- Sales and Customer service experience is essential in a face to face or business to customer capacity.
- Engaging stakeholder relationship skills.
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
Join us at Abbots Wood Manor, Hailsham's most stunning care home. Abbots Wood Manor is a luxurious care home in Hailsham, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
At Hamberley Care Homes, we respect and value our residents and each other. We believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.
Be part of something special. Be part of Hamberley.
Customer Relations Manager in Hailsham employer: Hamberley Care Management Limited
Hamberley is an exceptional employer that prioritises the well-being of both its residents and staff, fostering a supportive and collaborative work culture at Abbots Wood Manor. With competitive salaries, generous holiday allowances, and extensive training and career development opportunities, employees are empowered to grow while making a meaningful impact in the lives of others. Join a team that values kindness, respect, and professional pride, all within a luxurious care home environment that feels like a 5-star experience.
Contact Details:
Hamberley Care Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Hailsham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care sector. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential referral sources. The more connections you make, the better your chances of landing that Customer Relations Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet with potential employers or stakeholders, let your passion for customer relations shine through. Share stories that highlight your experience and how you’ve made a difference in previous roles. Remember, they want to see the real you!
✨Tip Number 3
Follow up like a champ! After any meetings or interviews, send a quick thank-you note or email. It shows you’re genuinely interested and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team at Abbots Wood Manor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Hamberley and being part of something special. So, what are you waiting for? Get that application in!
We think you need these skills to ace Customer Relations Manager in Hailsham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about making a difference in the lives of our residents and how you can contribute to our mission of providing 'Extra Special, Every Day'.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in sales and customer service, especially within the care sector. We love seeing how your background aligns with what we do at Hamberley, so don’t hold back!
Be Professional Yet Approachable:In your written application, strike a balance between professionalism and warmth. We’re looking for someone who can connect with our residents and their families, so let your personality come through while keeping it polished.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hamberley Care Management Limited
✨Know Your Stuff
Before the interview, make sure you understand Hamberley's mission and values. Familiarise yourself with their approach to customer relations and how they prioritise resident well-being. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your sales experience in the care sector. Be ready to discuss how you've successfully managed relationships with stakeholders and maximised occupancy rates in past positions.
✨Engage with Enthusiasm
During the interview, demonstrate your passion for the role and the care industry. Use positive body language, maintain eye contact, and express genuine interest in how you can contribute to the team at Abbots Wood Manor.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the company culture, team dynamics, or future goals of Hamberley. This shows that you’re not only interested in the position but also invested in the company’s success and growth.
