At a Glance
- Tasks: Lead local networking and build strong relationships to enhance care home occupancy.
- Company: Join Hamberley, a luxury care home provider with a passion for resident well-being.
- Benefits: Enjoy competitive salary, bonuses, 4 weeks holiday, and retail discounts.
- Other info: Be part of a collaborative team culture focused on kindness and respect.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in sales and customer service, preferably in healthcare.
The predicted salary is between 36000 - 60000 € per year.
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day'. We are seeking a Customer Relations Manager to help us achieve our goals. At Thames Wood House, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Joining us at Thames Wood House, our luxury care home that provides residential, dementia, and nursing care for older people, you will be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission
- 4 weeks holiday plus Bank Holidays
- A supportive and collaborative working environment
- Workplace pension for your future security
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
- Excellent training and career development opportunities
- Employee Assistance Programme, occupational health and wellbeing support services
- Everyday saving perks - Access to a wide range of retail discounts and savings
- Free on-site parking
- Rewarding connections - Refer a Friend bonus — earn up to £750 per successful referral because great people know great people
What you will be doing:
- Organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families
- Manage sales enquiries to maximise sales and occupancy of the care home
- Host prospective customer visits, complete follow up calls, identifying key referral groups
- Support the development of the marketing strategy to support the Group Sales Team
- Develop and maintain a high profile within the local community to promote the care home
- Maximise profit performance of sales to meet or exceed targets
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports
- Be an ambassador of our brand and always show courtesy and respect to residents and relatives
The successful applicant will have:
- Demonstrable experience working in a similar sales role, with healthcare industry experience
- Sales and Customer service experience is essential in a face to face or business to customer capacity
- Engaging stakeholder relationship skills
- Experience working with multidisciplinary teams to support project delivery
- Be decisive, self-motivated, proactive, flexible, and adaptable
Thames Wood House is a luxurious care home in Wargrave, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
Customer Relations Manager in Dartford employer: Hamberley Care Management Limited
At Hamberley, we pride ourselves on creating a supportive and collaborative work environment where our team members are valued and encouraged to grow. As a Customer Relations Manager at Thames Wood House, you will enjoy a competitive salary, generous holiday allowance, and excellent training opportunities, all while being part of a passionate team dedicated to providing exceptional care. With a focus on kindness, respect, and professional pride, you'll find that every day offers meaningful connections and the chance to make a real difference in the lives of our residents.
Contact Detail:
Hamberley Care Management Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Dartford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Show up prepared for interviews! Research Hamberley and understand their values and mission. Be ready to discuss how your experience aligns with their goals, especially in customer relations. We want to see your passion for providing ‘Extra Special, Every Day’ service!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re genuinely interested in the role and appreciate the opportunity to connect with the team at Thames Wood House.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us. Don’t miss out on your chance to join our amazing team!
We think you need these skills to ace Customer Relations Manager in Dartford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the lives of our residents and how you can contribute to our mission of providing 'Extra Special, Every Day'.
Tailor Your CV:Make sure your CV is tailored to the Customer Relations Manager role. Highlight your relevant experience in sales and customer service, especially in the healthcare sector. We love seeing how your skills align with what we’re looking for!
Be Professional Yet Approachable:In your written application, strike a balance between professionalism and approachability. We’re looking for someone who can connect with our residents and their families, so let your personality come through while keeping it respectful and polished.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Thames Wood House. We can’t wait to hear from you!
How to prepare for a job interview at Hamberley Care Management Limited
✨Know the Company Inside Out
Before your interview, take some time to research Hamberley and its values. Understand their mission of providing 'Extra Special, Every Day' for residents. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Relationship-Building Skills
As a Customer Relations Manager, your ability to build strong relationships is key. Prepare examples from your past experiences where you've successfully developed connections with stakeholders or clients. Highlight how these relationships led to positive outcomes, especially in a healthcare setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to manage sales enquiries or handle difficult situations with customers. Practising your responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Passion for Care
Hamberley is all about the well-being of its residents. Be ready to discuss why you’re passionate about working in the care industry. Share personal stories or motivations that drive you to make a difference in people's lives, as this will resonate well with the interviewers.
