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- Tasks: Lead local networking and build strong relationships with referral sources.
- Company: Join Hamberley, a luxury care home dedicated to exceptional resident care.
- Benefits: Enjoy competitive salary, bonuses, discounts, and wellness support.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in sales and customer service, preferably in healthcare.
- Other info: Be part of a passionate team in a stunning care home environment.
The predicted salary is between 28800 - 43200 £ per year.
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We’re seeking a Customer Relations Manager to help us achieve our goals.
At Upton Manor, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Joining us at Upton Manor, our luxury care home that provides residential and dementia care for older people, you’ll be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Competitive salary and benefits package including bonus/commission.
- A supportive and collaborative working environment.
- Access to high street discounts via our mobile friendly HapiApp benefits platform.
- Workplace pension.
- Free onsite parking available.
- Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply.
- Employee Assistance Programme, occupational health support and wellbeing services.
What you’ll be doing:
- Organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Be an ambassador of our brand and always show courtesy and respect to residents and relatives.
The successful applicant will have:
- Demonstrable experience working in a similar sales role, with healthcare industry experience.
- Sales and customer service experience is essential in a face-to-face or business-to-customer capacity.
- Engaging stakeholder relationship skills.
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
Upton Manor is a luxurious care home in Poole, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
At Hamberley Care Homes, we respect and value our residents and each other. We believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
Customer Relations Manager employer: Hamberley Care Management Limited
Contact Detail:
Hamberley Care Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Show up and shine! When you get the chance to meet potential employers or clients, make sure you leave a lasting impression. Dress smart, be friendly, and showcase your passion for customer relations. You want them to remember you for all the right reasons!
✨Tip Number 3
Follow up after meetings or interviews. A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested. It’s a simple yet effective way to stand out.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team at Upton Manor. Keep an eye on our careers page and submit your application directly – it shows initiative and makes it easier for us to find you!
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing exceptional service and making a difference in residents' lives.
Tailor Your CV: Make sure your CV is tailored to the Customer Relations Manager role. Highlight your relevant experience in sales and customer service, especially in the healthcare sector. We love seeing how your skills match what we're looking for!
Be Professional Yet Approachable: In your cover letter, strike a balance between professionalism and approachability. We’re looking for someone who can connect with our residents and their families, so let your personality come through while keeping it respectful.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Upton Manor!
How to prepare for a job interview at Hamberley Care Management Limited
✨Know the Company Inside Out
Before your interview, take some time to research Hamberley and Upton Manor. Understand their values, mission, and what makes them unique in the care home sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As a Customer Relations Manager, your ability to build strong relationships is key. Prepare examples from your past experiences where you've successfully engaged with stakeholders or improved customer satisfaction. Be ready to discuss how you can apply these skills at Upton Manor.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to manage sales enquiries or resolve conflicts with clients. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, the marketing strategy, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.