At a Glance
- Tasks: Lead local networking and manage sales enquiries to boost occupancy.
- Company: Join Brookwater House, a luxurious care home with a 5-star feel.
- Benefits: Competitive salary, 25 days holiday, and excellent training opportunities.
- Other info: Enjoy a supportive environment with great career growth potential.
- Why this job: Make a genuine impact in residents' lives while developing your career.
- Qualifications: Sales experience in care or healthcare sectors is essential.
The predicted salary is between 30000 - 40000 £ per year.
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals. As the Customer Relations Manager at Brookwater House, you will lead local networking activity to develop and maintain strong relationships with referral sources. Working alongside the management team, you will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Responsibilities
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, and identify key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Act as an ambassador of our brand and always show courtesy and respect to residents and relatives.
If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
Qualifications
- Previous sales experience working within the Care Home, Retirement Living or Healthcare sector.
- Sales and Customer service experience is essential in a face-to-face or business-to-customer capacity.
- Engaging stakeholder relationship skills.
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
About Brookwater House
Brookwater House is a luxurious care home in Enfield, part of the award-winning Hamberley Care Homes. Residents live in spacious, stylish ensuite rooms and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house—where we screen classic films—to the on-site luxury spa—offering hairdressing, manicures, and relaxing therapies—everything has been designed with the care and attention you would expect from a 5-star hotel.
Benefits
- Competitive salary and benefits package including bonus and commission.
- 25 days holiday plus Bank Holidays.
- A supportive and collaborative working environment.
- Workplace pension for your future security.
- Excellent training and career development opportunities.
- Employee Assistance Programme, occupational health and wellbeing support services.
- Free on-site parking.
- Refer a Friend bonus – earn up to £750 per successful referral.
Customer Relations Manager in City of Westminster employer: Hamberley Care Management Limited
At Hamberley, we pride ourselves on creating a supportive and collaborative work environment where our employees can thrive. As a Customer Relations Manager at Brookwater House, you will enjoy competitive salaries, generous holiday allowances, and excellent training opportunities, all while making a meaningful impact in the lives of our residents. With luxurious facilities and a strong community focus, working here is not just a job; it's a rewarding career that offers personal and professional growth.
Contact Details:
Hamberley Care Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hamberley Care Management Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hamberley Care Management Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hamberley Care Management Limited:Your cover letter is your chance to shine! Tell us why you want to work at Hamberley Care Management Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hamberley Care Management Limited!
How to prepare for a job interview at Hamberley Care Management Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
