At a Glance
- Tasks: Lead local networking and build strong relationships to enhance care home occupancy.
- Company: Join Hamberley, a luxury care home provider with a passion for resident well-being.
- Benefits: Enjoy competitive salary, 25 days holiday, and a supportive team culture.
- Other info: Dynamic environment with excellent training and career development opportunities.
- Why this job: Make a genuine impact in residents' lives while developing your career.
- Qualifications: Sales experience in healthcare and strong relationship-building skills required.
The predicted salary is between 29700 - 36300 £ per year.
Be all you can be with Hamberley
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'.
We're seeking a Customer Relations Manager to help us achieve our goals.
At Chawley Grove, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources.
Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Joining us at Chawley Grove, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
Competitive salary and benefits package including bonus / commission 25 days holiday plus Bank Holidays A supportive and collaborative working environment Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.
What you'll be doing:
We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
Manage sales enquiries to maximise sales and occupancy of the care home.
Host prospective customer visits, complete follow up calls, identifying key referral groups.
Support the development of the marketing strategy to support the Group Sales Team.
Develop and maintain a high profile within the local community to promote the care home.
Maximise profit performance of sales to meet or exceed targets.
Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively.
If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible.
Could you be part of our team?
The successful applicant will have:
Previous relevant experience working in a sales position within the Care Home or healthcare industry .
Sales and Customer service experience is essential in a face to face or business to customer capacity.
Engaging stakeholder relationship skills Experience working with multidisciplinary teams to support project delivery.
Be decisive, self-motivated, proactive, flexible, and adaptable.
Please note we are unable to offer sponsorship for this position
Join us at Chawley Grove Oxford's most stunning care home
Chawley Grove is a luxurious care home in Oxfordshire, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK.
Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens.
From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other.
At Hamberley Care Homes, we believe in the importance of what we do and why we do it.
Creative and empowered, our people see every day as an opportunity for growth and development.
We make ideas happen.
Together we can achieve anything.
Be part of something special.
Be part of Hamberley.
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Customer Relations Manager in Banbury employer: Hamberley Care Management Limited
Hamberley Care Management Limited is an exceptional employer, offering a nurturing work culture where Lead Nurses can thrive in a supportive, nurse-led environment. Located in Dunstable, you will enjoy competitive salaries, generous holiday allowances, and opportunities for professional growth while making a meaningful impact on the lives of residents and their families.
Contact Details:
Hamberley Care Management Limited Recruitment Team
