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For Companies At a Glance
- Tasks: Lead networking activities and build strong relationships with referral sources.
- Company: Join Hamberley, a luxury care home dedicated to exceptional resident care.
- Benefits: Enjoy competitive salary, bonuses, 4 weeks holiday, and retail discounts.
- Why this job: Make a real impact in the lives of residents while developing your career.
- Qualifications: Experience in sales and customer service, preferably in healthcare.
- Other info: Collaborative team culture with excellent training and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are seeking a Customer Relations Manager to help us achieve our goals.
At Templeton Place, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Joining us at Templeton Place, our luxury care home that provides residential, dementia, and nursing care for older people, you will be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission
- 4 weeks holiday plus Bank Holidays
- A supportive and collaborative working environment
- Workplace pension for your future security
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
- Excellent training and career development opportunities
- Employee Assistance Programme, occupational health and wellbeing support services
- Everyday saving perks - Access to a wide range of retail discounts and savings
- Free on-site parking
- Rewarding connections - Refer a Friend bonus — earn up to £750 per successful referral because great people know great people.
What you will be doing:
We are looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Above all, you will be an ambassador of our brand and always show courtesy and respect to residents and relatives.
If this sounds like you and you are looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you are interested in joining us at Hamberley, we encourage you to apply as soon as possible.
The successful applicant will have:
- Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
- Sales and Customer service experience is essential in a face to face or business to customer capacity.
- Engaging stakeholder relationship skills
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
Join us at Southampton's most stunning care home. Templeton Place is a luxurious care home in Southampton, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.
Be part of something special. Be part of Hamberley.
Customer Relations Manager in Southampton employer: Hamberley Care Homes
Contact Detail:
Hamberley Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to potential referral sources. Building those relationships can really set you apart.
✨Tip Number 2
Show your passion! When you’re chatting with potential employers or networking contacts, let your enthusiasm for customer relations and care shine through. Share stories about how you’ve made a difference in previous roles – it’ll make you memorable!
✨Tip Number 3
Prepare for interviews by researching Hamberley and its values. Understand what makes their care homes special and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hamberley team. So, get that application in and let’s make something special happen together!
We think you need these skills to ace Customer Relations Manager in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the lives of our residents and how you can contribute to our mission of providing 'Extra Special, Every Day'.
Tailor Your CV: Make sure your CV is tailored to the Customer Relations Manager role. Highlight your relevant experience in sales and customer service, especially within the healthcare sector. We love seeing how your skills align with what we’re looking for!
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and approachability. We’re looking for someone who can connect with our residents and their families, so let your personality come through while keeping it respectful and polished.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Hamberley!
How to prepare for a job interview at Hamberley Care Homes
✨Know Your Stuff
Before the interview, make sure you understand Hamberley's mission and values. Familiarise yourself with their approach to customer relations and how they prioritise resident well-being. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your sales and customer service skills, especially in a healthcare setting. Highlight instances where you've successfully built relationships or exceeded targets, as this is crucial for the Customer Relations Manager role.
✨Engage with Stakeholders
Think about how you would approach networking and building relationships with referral sources. Be ready to discuss strategies you’ve used in the past to engage stakeholders and how you plan to promote the care home within the local community.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
