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- Tasks: Be the friendly face of our luxury care home, greeting visitors and managing calls.
- Company: Join Hamberley, a leading provider of luxury care homes in beautiful locations.
- Benefits: Enjoy competitive pay, 28 days holiday, and a supportive team culture.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
- Other info: Great training opportunities and employee perks await you!
The predicted salary is between 24000 - 36000 £ per year.
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we are recruiting for a Receptionist to help us achieve our goals. Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you will be part of a team that is genuinely passionate about the health and well-being of our residents.
Your responsibilities will include:
- Greeting and directing visitors, family members, residents, district nurses, and contractors to the home and around the home as appropriate.
- Being the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
- Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.
To be successful in this role, you should possess:
- Demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
- Proficiency in the use of Microsoft Office, particularly Word and Excel.
- A caring, patient, and respectful demeanor.
- Excellent attention to detail and organizational skills.
- The ability to work independently and as part of a team.
- A 'Can-Do' flexible team worker attitude, problem-solving skills, and a passion for what you do.
- The ability to manage a diverse and demanding workload and think outside the box.
If this sounds like you and you are looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you are interested in joining us at Hamberley, we encourage you to apply as soon as possible.
About Brookwater House: Brookwater House is a luxurious care home in Enfield, part of the award-winning Hamberley Care Homes, offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens.
We offer a competitive salary and benefits package including:
- 28 days holiday inclusive of Bank Holidays.
- Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
- Workplace pension for your future security.
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do.
- Excellent training and career development opportunities.
- Employee Assistance Programme, occupational health and wellbeing support services.
- Everyday saving perks - Access to a wide range of retail discounts and savings.
- Free on-site parking.
- Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.
Receptionist - Bank employer: Hamberley Care Homes
Contact Detail:
Hamberley Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Bank
✨Tip Number 1
Make sure you research Hamberley and Brookwater House before your interview. Knowing their values and what makes them special will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your greeting skills! As a receptionist, you'll be the first point of contact for visitors. A warm, friendly approach can make all the difference, so rehearse how you'd welcome someone into the home.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed busy workloads or tricky situations in the past. This will demonstrate your ability to handle the diverse demands of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Hamberley.
We think you need these skills to ace Receptionist - Bank
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and caring for others. Remember, we’re looking for someone who fits into our team culture.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in customer service or administrative roles. Use keywords from the job description to show that you understand what we’re looking for. This will help us see how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all necessary information without rambling on – we want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our amazing team at Hamberley. We can’t wait to hear from you!
How to prepare for a job interview at Hamberley Care Homes
✨Know the Company Inside Out
Before your interview, take some time to research Hamberley and Brookwater House. Understand their values, mission, and what makes them unique in the care home sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for visitors and residents. Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond to help someone or resolved a challenging situation with a positive outcome.
✨Demonstrate Attention to Detail
Given the importance of maintaining a high standard at the reception area, be ready to discuss how you ensure attention to detail in your work. You might want to mention specific tools or methods you use to stay organised and keep track of tasks, especially when managing a diverse workload.
✨Emphasise Your Team Spirit
Hamberley values collaboration and teamwork. Be prepared to share instances where you've successfully worked as part of a team. Highlight your 'Can-Do' attitude and flexibility, and how these traits have helped you contribute positively to a team environment.
