Regional Quality Assurance Manager in London

At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Quality Assurance Manager to help us achieve our goals. Reporting to the Director of Quality, the Quality Assurance Manager will play a key role in supporting our Home Managers to uphold statutory and regulatory standards, while providing oversight and guidance on clinical care and governance.

Working across allocated homes, the role will focus on monitoring quality, identifying areas for improvement, and promoting best practice to help achieve the highest standards in care and service delivery. This role will require the successful applicant to possess a full driving license and must be able to work flexible hours, including evenings and occasional weekends.

We offer our colleagues:

• Competitive salary and benefits package
• A supportive and collaborative working environment
• Opportunities for professional development and training
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Employee Assistance Programme, occupational health support and wellbeing services
• Support and reimbursement of your revalidation costs and NMC annual fees.

What you’ll be doing:

• Provide strategic oversight of quality assurance, governance and inspection readiness across allocated services, ensuring alignment with the CQC Single Assessment Framework and supporting the delivery of safe, effective and high‑quality care.
• Provide oversight of governance, risk and compliance frameworks, ensuring systems are robust, effective and aligned to regulatory expectations, with clear escalation where risks are identified.
• Support services to maintain continuous inspection readiness, reviewing and advising on the quality, organisation and triangulation of evidence to ensure it is current, accessible and inspection‑ready.
• Provide oversight and challenge of incidents, safeguarding and investigations, ensuring learning is identified, embedded into practice and shared across services to strengthen resident safety.
• Monitor and interpret data from digital systems (e.g. PCS, Radar, Camascope), identifying trends, risks and themes, and ensuring actions are progressed and closed in a timely manner.
• Provide assurance of audit frameworks and outcomes, promoting consistency, quality and alignment to regulatory standards, without direct ownership of service‑level audit completion.
• Produce clear, structured assurance reports for senior leadership and Board, supporting oversight, transparency and informed decision‑making.
• Chair governance and quality meetings, ensuring multi‑disciplinary input, clear accountability and effective follow‑up of actions.
• Support and challenge Home Managers through coaching, guidance and governance oversight, promoting accountability and continuous improvement while maintaining a supportive and advisory approach.
• Provide oversight of service improvement plans, monitoring progress and escalating risks or delays to completion.
• Contribute to the development of policies, procedures and governance frameworks, strengthening quality, consistency and outcomes across the group.

Could you be part of our team? We are recruiting for a Quality Assurance Manager to join our dynamic team. The successful applicant will be/have:

• Strong knowledge of governance, quality assurance and CQC regulatory frameworks, with applied understanding of the Single Assessment Framework
• Experience working within CQC‑regulated services, ideally within adult social care or care home environments
• Proven experience in quality assurance, governance, audit or compliance roles, with the ability to influence and challenge at all levels
• Experience using digital care systems and governance dashboards (e.g. PCS, Radar, Camascope), with strong data analysis and reporting capability
• Ability to interpret data and provide meaningful assurance and insight to senior leadership
• Experience in supporting improvement through coaching, guidance and constructive challenge, rather than direct operational management
• Strong communication skills, with the ability to build effective relationships with colleagues, services and external stakeholders
• High level of organisation, with the ability to manage competing priorities and respond flexibly to service needs
• Experience contributing to quality improvement initiatives, governance frameworks or policy development
• Level 4/5 Diploma in Health & Social Care (or equivalent)
• Full UK driving licence and access to own vehicle, with flexibility to travel across services

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

About Hamberley Care Homes: Hamberley Care Homes is a care home group in the UK – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on‑site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.