At a Glance
- Tasks: Organise and manage customer relations, ensuring a positive experience for residents and families.
- Company: A caring organisation focused on making a genuine impact in the community.
- Benefits: Competitive salary, bonuses, 4 weeks holiday, and retail discounts.
- Other info: Great training opportunities and a chance to earn referral bonuses.
- Why this job: Join a supportive team culture and make a real difference in people's lives.
- Qualifications: Experience in sales and customer service, preferably in healthcare.
The predicted salary is between 30000 - 40000 € per year.
What you'll be doing:
- We’re looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Above all, you’ll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
The successful applicant will have:
- Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
- Sales and Customer service experience is essential in a face to face or business to customer capacity.
- Engaging stakeholder relationship skills.
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission.
- 4 weeks holiday plus Bank Holidays.
- A supportive and collaborative working environment.
- Workplace pension for your future security.
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do.
- Excellent training and career development opportunities.
- Employee Assistance Programme, occupational health and wellbeing support services.
- Everyday saving perks - Access to a wide range of retail discounts and savings.
- Free on-site parking.
- Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.
Customer Relations Manager in London employer: Hamberley Care Homes
As a Customer Relations Manager, you will thrive in a supportive and collaborative environment that prioritises kindness and respect, making a genuine impact on the lives of residents and their families. With competitive salaries, excellent training opportunities, and a true team culture, our care home offers a fulfilling career path where your contributions are valued and rewarded. Join us in promoting a positive community presence while enjoying perks like retail discounts and a generous referral bonus.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or stakeholders, let your authentic self shine through. Remember, they’re not just looking for skills; they want someone who fits into their team culture and can represent their brand with pride.
✨Tip Number 3
Follow up after meetings or interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows that you’re proactive and genuinely interested in the role, which is exactly what they’re looking for in a Customer Relations Manager.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Relations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Relations Manager. Highlight your experience in sales and customer service, especially in the healthcare sector, to show us you’re the perfect fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills can make a difference in our care home. Be genuine and let your personality come through.
Showcase Your Stakeholder Skills:We want to see how you’ve successfully liaised with different stakeholders in the past. Share specific examples that demonstrate your ability to build relationships and leave a positive impression on others.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hamberley Care Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Relations Manager inside out. Familiarise yourself with the company’s values, mission, and recent news. This will help you demonstrate your genuine interest and show that you’re the right fit for their team.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your sales and customer service experience. Think about times when you successfully managed stakeholder relationships or exceeded sales targets. This will give you a chance to shine and prove you can deliver results.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage in a conversation! Ask insightful questions about the company culture, team dynamics, and how they measure success in the role. This shows you’re proactive and genuinely interested in being part of their community.
✨Be Yourself
While it’s important to be professional, don’t forget to let your personality shine through. The company is looking for someone who embodies their brand values, so showing your authentic self can help them see how you’d fit into their team culture.
