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- Tasks: Support customer experience and build relationships in a luxury care home environment.
- Company: Join Hamberley, a leader in luxury care homes with a focus on kindness and respect.
- Benefits: Competitive salary, 4 weeks holiday, pension, and employee discounts.
- Why this job: Make a genuine impact in people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic team culture with excellent training and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Be all you can be with Hamberley. At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We are recruiting for a Customer Liaison Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy.
As our Customer Liaison Coordinator (we call them Home Ambassadors at Hamberley), you will work closely with the Home Manager and home team to support with the growth of the service. You will be supporting with the enquiry and admission processes, and also creating and developing relationships with the wider community.
We offer our colleagues:
- A competitive salary and benefits package
- 4 weeks holiday plus Bank Holidays
- Workplace pension for your future security
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
- Excellent training and career development opportunities
- Employee Assistance Programme, occupational health and wellbeing support services
- Everyday saving perks - Access to a wide range of retail discounts and savings
- Free on-site parking
- Rewarding connections - Refer a Friend bonus earn up to £750 per successful referral because great people know great people
What you’ll do as a Customer Liaison Coordinator:
As part of this role, you may be the first person a potential new resident will meet when they are considering moving into one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show-rounds.
By working collaboratively with the Sales, Marketing and Well-being teams, you will support with building the home's profile within the community, promoting the home at networking events and through social media platforms.
The successful applicant will have:
- Previous experience as a customer service advisor
- An understanding of the Health and Social Care sector
- Experience supporting the customer journey from initial enquiry through to provision of service/product
- Strong verbal and written communication skills with the ability to demonstrate empathy and compassion
- Networking Skills with experience of community relations with third party groups and organisations
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated, proactive, confident, flexible and adaptable
- Ability to research, handle data and prepare reports
- Proficiency in the use of Social Media and MS Office
If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you’re interested in joining us at Hamberley, we encourage you to apply as soon as possible.
About Abbots Wood Manor:
Abbots Wood Manor is a luxurious care home in Hailsham, part of the award-winning Hamberley Care Homes offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house where we screen classic films to the on-site luxury spa offering hairdressing, manicures and relaxing therapies, everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
At Hamberley Care Homes, we respect and value our residents and each other. We believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.
Be part of something special. Be part of Hamberley.
Customer Liaison Coordinator in Hailsham employer: Hamberley Care Homes
Contact Detail:
Hamberley Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Coordinator in Hailsham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Hamberley. Check out their social media and website to understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Customer Liaison Coordinator, you'll be all about building relationships. Role-play common scenarios with a friend or family member to boost your confidence in handling enquiries and show-rounds. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Network like a pro! Attend local community events or online meet-ups related to health and social care. This not only helps you make connections but also gives you insights into what potential residents might be looking for. Plus, it’s a great way to showcase your enthusiasm for the role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Customer Liaison Coordinator in Hailsham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing an exceptional customer experience and supporting our residents. Share personal stories or experiences that highlight your passion for helping others.
Tailor Your CV: Make sure your CV is tailored specifically for the Customer Liaison Coordinator role. Highlight relevant experience in customer service and any skills that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us that you’re proactive and keen to be part of our Hamberley family!
How to prepare for a job interview at Hamberley Care Homes
✨Know the Company Inside Out
Before your interview, take some time to research Hamberley and its values. Understand their commitment to providing an 'Extra Special, Every Day' experience for residents. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy Skills
As a Customer Liaison Coordinator, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding towards customers. This will highlight your ability to connect with potential residents and their families, which is crucial for this role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing multiple priorities or dealing with challenging customers. Think of scenarios from your previous roles and how you successfully navigated them. This will showcase your problem-solving skills and adaptability.
✨Network Like a Pro
Since community relations are important for this role, be ready to discuss your networking experience. Share any past successes in building relationships with third-party groups or organisations. This will demonstrate your ability to promote the home and engage with the wider community effectively.
