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- Tasks: Welcome visitors and manage the reception area with a friendly, professional touch.
- Company: Join Hamberley, a luxury care home dedicated to exceptional resident care.
- Benefits: Enjoy competitive pay, 28 days holiday, and a quality-linked bonus scheme.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
- Other info: Be part of a supportive team culture with excellent training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Be all you can be with Hamberley. At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’ and we are recruiting for a Receptionist to help us achieve our goals. Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you will be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- A competitive salary and benefits package
- 28 days holiday inclusive of Bank Holidays
- Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
- Workplace pension for your future security
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
- Excellent training and career development opportunities
- Employee Assistance Programme, occupational health and wellbeing support services
- Everyday saving perks - Access to a wide range of retail discounts and savings
- Free on-site parking
- Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.
What you will be doing:
- Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
- Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
- Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.
About you:
- Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
- Proficient in use of Microsoft Office, particularly Word and Excel.
- A caring, patient, and respectful demeanor.
- Excellent attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- To share our values and demonstrate them at all times.
- “Can-Do” flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.
If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you’re interested in joining us at Hamberley, we encourage you to apply as soon as possible.
About Brookwater House:
Brookwater House is a luxurious care home in Enfield part of the award-winning Hamberley Care Homes offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house where we screen classic films to the on-site luxury spa offering hairdressing, manicures and relaxing therapies, everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People:
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Receptionist - Bank in Enfield employer: Hamberley Care Homes
Contact Detail:
Hamberley Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Bank in Enfield
✨Tip Number 1
First things first, make sure you know the company inside out. Research Hamberley and Brookwater House so you can chat about their values and what makes them special during your interview. This shows you’re genuinely interested and not just another applicant.
✨Tip Number 2
Practice your greeting! As a receptionist, you'll be the face of the home, so nail that first impression. Stand tall, smile, and be ready to showcase your friendly, patient demeanour when you meet the team or potential residents.
✨Tip Number 3
Think about scenarios you might face in the role. Prepare examples of how you've handled customer service challenges before. This will help you demonstrate your problem-solving skills and 'can-do' attitude that Hamberley values.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with the tools needed for the job, like Microsoft Office.
We think you need these skills to ace Receptionist - Bank in Enfield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and care. A friendly tone can make a big difference!
Tailor Your CV: Make sure your CV is tailored to the role of Receptionist at Hamberley. Highlight your relevant experience in customer service and any skills that match what we’re looking for, like proficiency in Microsoft Office.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-organised information that showcases your skills and experience effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Hamberley Care Homes
✨Know the Company
Before your interview, take some time to research Hamberley and its values. Understand their commitment to providing 'Extra Special, Every Day' for residents. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for visitors. Prepare examples from your past experiences where you've demonstrated excellent customer service. Highlight your ability to handle queries efficiently and maintain a welcoming atmosphere, as this is crucial for the role.
✨Demonstrate Attention to Detail
In your interview, emphasise your organisational skills and attention to detail. You might be asked about how you manage multiple tasks or ensure accuracy in your work. Share specific instances where your meticulous nature has positively impacted your previous roles.
✨Embrace the Team Culture
Hamberley values a collaborative environment, so be ready to discuss how you work well in a team. Share experiences where you've contributed to a positive team dynamic or helped solve problems collectively. This will show that you can fit into their culture of kindness and respect.
