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- Tasks: Welcome visitors and maintain a high standard at the reception area.
- Company: Join Dorking Manor, a luxurious care home with a focus on kindness and respect.
- Benefits: Enjoy 28 days holiday, a quality bonus scheme, and retail discounts.
- Why this job: Be the first point of contact and make a positive impact every day.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
- Other info: Great training opportunities and a supportive team environment await you.
The predicted salary is between 24000 - 36000 £ per year.
At Hamberley, we believe that our residents deserve something "Extra Special, Every Day" and we are recruiting a Receptionist to help us achieve our goals. As our receptionist, you will be responsible for maintaining the Reception area at a high standard, greeting and directing visitors, family members, residents, district nurses and contractors, and serving as the first point of contact for all visitors and third parties.
Responsibilities
- Maintain the Reception area of the home at a high standard at all times.
- Welcome and direct visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
- Serve as the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
- Answer incoming telephone calls, ensuring calls are documented and/or redirected accordingly.
Qualifications & Skills
- Demonstrable experience working in a Customer Service/Receptionist and/or Administrative environment or a similar role.
- Proficiency in Microsoft Office, particularly Word and Excel.
- A caring, patient, and respectful demeanor.
- Excellent attention to detail and organisational skills.
- Ability to work independently and as part of a team.
- Demonstrated ability to share our values and exhibit a "Can-Do" flexible team‑worker, problem‑solver attitude, passion for what they do, manage a diverse and demanding workload, think out of the box, and be open to doing things differently.
Benefits
- 28 days holiday inclusive of Bank Holidays.
- Quality‑linked bonus scheme tied to our CQC/CI quality rating.
- Workplace pension for your future security.
- A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do.
- Excellent training and career development opportunities.
- Employee Assistance Programme and occupational health and wellbeing support services.
- Everyday saving perks – access to a wide range of retail discounts and savings.
- Free on‑site parking.
- Refer a Friend bonus – earn up to £750 per successful referral.
Working Pattern
- Week 1 – Thursday & Friday
- Week 2 – Saturday & Sunday
About Dorking Manor Care Home
Dorking Manor is a luxurious care home in Dorking, Surrey, part of the award‑winning Hamberley Care Homes. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on‑site luxury spa offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.
We are a Disability Confident employer and will normally offer an interview to any applicant that declares a disability and meets the minimum criteria for the job.
Receptionist in Dorking employer: Hamberley Care Homes
Contact Detail:
Hamberley Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Dorking
✨Tip Number 1
First things first, make sure you know the ins and outs of Dorking Manor. Research the care home, its values, and what makes it special. This way, when you walk in for that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your greeting skills! As a receptionist, you'll be the face of the home. Role-play with a friend or family member to nail that warm welcome and ensure you come across as friendly and approachable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Think about what it’s like to work at Dorking Manor and how you can contribute to their 'Extra Special, Every Day' ethos.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Receptionist in Dorking
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or receptionist roles. We want to see how you've made a positive impact on visitors and handled queries with a friendly, patient attitude.
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application to reflect the values and responsibilities mentioned in the job description. Show us how you embody that 'Can-Do' attitude we’re looking for.
Be Detail-Oriented: Attention to detail is key for this role. Double-check your application for any typos or errors before submitting it. A polished application shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Dorking Manor.
How to prepare for a job interview at Hamberley Care Homes
✨Know the Company
Before your interview, take some time to research Dorking Manor Care Home and Hamberley. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for visitors. Prepare examples from your past experiences where you've demonstrated excellent customer service. Think about situations where you handled difficult queries or made someone feel welcome – these stories will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills, attention to detail, and ability to work both independently and as part of a team. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your respect for the role and the company, and it sets a positive tone right from the start.