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For Companies At a Glance
- Tasks: Lead networking activities and manage sales enquiries to boost occupancy at our luxury care home.
- Company: Join Hamberley, a top-rated care home provider dedicated to exceptional resident care.
- Benefits: Enjoy competitive pay, bonuses, high street discounts, and a supportive work environment.
- Why this job: Be part of a passionate team making a real difference in residents' lives every day.
- Qualifications: Experience in sales and customer service within healthcare is essential; strong relationship skills required.
- Other info: This is a maternity cover role at Montague House, a stunning care home in Brampton.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Be all you can be with Hamberley
At Hamberley, we believe that our residents deserve something \’Extra Special, Every Day\’. We\’re seeking a Customer Relations Manager to help us achieve our goals.
At Montague House, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Montague House, our luxury care home that provides residential, dementia, and nursing care for older people, you\’ll be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission.
- A supportive and collaborative working environment
- Access to high street discounts via our mobile friendly HapiApp benefits platform
- Workplace pension
- Free onsite parking available
- Unlimited Refer a Friend Bonus – up to £750 per referral – t&cs apply*
- Employee Assistance Programme, occupational health support and wellbeing services
What you\’ll be doing:
We\’re looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Above all, you\’ll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
Could you be part of our team?
The successful applicant will have:
- Possess demonstrable experience working in a similar sales role, within the private healthcare industry.
- Sales and Customer service experience is essential in a face to face or business to customer capacity.
- Engaging stakeholder relationship skills
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
Join us at Huntingdon\’s most stunning care home
Montague House is a luxurious care home in Brampton, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
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Customer Relations Manager - 1 year maternity cover employer: Hamberley Care Homes
Contact Detail:
Hamberley Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager - 1 year maternity cover
✨Tip Number 1
Network within the local community and healthcare sector. Attend events or join groups related to elderly care and healthcare services to meet potential referral sources and stakeholders who can help you in your role.
✨Tip Number 2
Familiarise yourself with the specific needs and preferences of older adults and their families. Understanding their concerns will help you build rapport and trust, making it easier to connect with prospective residents.
✨Tip Number 3
Showcase your sales and customer service skills during any interactions. Be prepared to share examples of how you've successfully managed relationships and maximised occupancy in previous roles.
✨Tip Number 4
Demonstrate your passion for the care industry. Share your motivations for wanting to work in a luxury care home setting and how you can contribute to creating an 'Extra Special' experience for residents.
We think you need these skills to ace Customer Relations Manager - 1 year maternity cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service, particularly within the private healthcare sector. Use specific examples that demonstrate your ability to manage relationships and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the care industry. Mention how your skills align with Hamberley's values and goals, and provide examples of how you've successfully engaged stakeholders in previous roles.
Highlight Networking Skills: Since the role involves local networking, emphasise any experience you have in building relationships with referral sources or community engagement. This will show that you understand the importance of these connections in driving occupancy.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Hamberley Care Homes
✨Research Hamberley Care Homes
Before your interview, take some time to learn about Hamberley Care Homes and their values. Understanding their commitment to providing 'Extra Special, Every Day' will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales roles, particularly in the private healthcare industry. Highlight specific examples of how you've maximised occupancy and met sales targets, as this is crucial for the Customer Relations Manager position.
✨Emphasise Relationship Building Skills
Since the role involves developing strong relationships with referral sources, be ready to share examples of how you've successfully built and maintained professional relationships in past positions. This will show your ability to network effectively within the community.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about the team dynamics, the marketing strategy, or how success is measured in the role.
