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For Companies At a Glance
- Tasks: Support new residents and build community relationships in luxury care homes.
- Company: Award-winning Hamberley Care Group, transforming elderly care across the UK.
- Benefits: Above-market salary, performance bonuses, and career progression opportunities.
- Why this job: Make a real difference in people's lives while working in a luxurious environment.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Join a creative team with excellent development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Be all you can be with Hamberley. The award‑winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast‑growing and innovative, we’re opening three new homes in 2023 and were chosen as Residential Care Provider of the Year in 2019 and 2022.
What you\’ll do
As a Customer Liaison Coordinator you will work closely with the Home Manager and home team to support the growth of the service, handling enquiry and admission processes and building relationships with the wider community. You will be the first person a potential new resident meets when considering moving into one of our luxury care homes, supporting them throughout their journey and helping with show‑rounds. Working collaboratively with the Sales, Marketing and Well‑being teams, you will promote the home at networking events and through social media platforms.
Qualifications
- Previous experience as a customer service advisor
- Understanding of the Health and Social Care sector
- Experience supporting the customer journey from initial enquiry through to provision of service/product
- Strong verbal and written communication skills with empathy and compassion
- Ability to manage multiple priorities and deliver an engaging experience under pressure
- Networking skills with experience of community relations with third‑party groups and organisations
- Self‑motivated, proactive, confident, flexible and adaptable
- Research, data handling and report preparation skills
- Proficiency in Social Media and MS Office
- Access to personal transport an advantage (homes located in G77 and G62 postcodes)
Benefits
- Generous, above‑market salary
- Contracted hours – 40 hours per week
- Performance‑related bonus
- Workplace pension
- Comprehensive development opportunities
- Opportunities for career progression
- Refer a Friend bonus – up to £750 per referral (T&Cs apply)
Join us
Newton House and Milngavie Manor are our luxurious care homes in Glasgow, Scotland, part of the award‑winning Hamberley Care Homes. Residents live in spacious, stylish ensuite rooms and enjoy shared spaces, landscaped gardens, a luxury spa, hairdressing, manicures and relaxing therapies – everything designed with the care and attention of a 5‑star hotel.
At Hamberley Care Homes we respect and value our residents and each other. Creative and empowered, we see every day as an opportunity for growth and development. Together we can achieve anything – be part of it!
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Customer Liaison Coordinator employer: Hamberley Care Homes
Contact Detail:
Hamberley Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Coordinator
✨Tip Number 1
Get to know the company! Research Hamberley Care Group and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! When you get the chance to meet with potential employers, have a clear and engaging introduction ready. Highlight your customer service experience and how it aligns with the role of Customer Liaison Coordinator.
✨Tip Number 3
Network like a pro! Attend local events or community gatherings where you can meet people connected to Hamberley. Building relationships in the community can give you an edge and show your commitment to the role.
✨Tip Number 4
Don’t forget to follow up! After any meetings or interviews, send a quick thank-you note. It’s a simple way to express your appreciation and keep yourself fresh in their minds as they make their decision.
We think you need these skills to ace Customer Liaison Coordinator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing excellent customer service and supporting our residents. Share any relevant experiences that highlight your passion for the Health and Social Care sector.
Tailor Your Application: Make sure to customise your application to fit the Customer Liaison Coordinator role. Highlight your skills in communication, empathy, and multitasking. We love seeing how your unique experiences align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Use bullet points if it helps to organise your thoughts – we want to get to know you without wading through too much text!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hamberley and what we stand for!
How to prepare for a job interview at Hamberley Care Homes
✨Know the Company Inside Out
Before your interview, take some time to research Hamberley Care Group. Understand their values, recent achievements, and what sets them apart in the elderly care sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Liaison Coordinator, your ability to connect with potential residents is crucial. Prepare examples from your previous experience where you successfully managed customer journeys or resolved issues. Highlight your empathy and communication skills, as these are key in making a positive first impression.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to customer inquiries or community engagement. Think about scenarios where you had to juggle multiple priorities or adapt to changing circumstances. Practising your responses will help you feel more confident during the interview.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the role, the team dynamics, and the company culture. This not only shows your enthusiasm but also helps you determine if Hamberley is the right fit for you. Plus, it makes for a more engaging conversation!