At a Glance
- Tasks: Support new residents and build community relationships in luxury care homes.
- Company: Award-winning Hamberley Care Group, transforming elderly care across the UK.
- Benefits: Above-market salary, performance bonuses, and career progression opportunities.
- Other info: Join a creative team with excellent development opportunities.
- Why this job: Make a real difference in people's lives while working in a luxurious environment.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Be all you can be with Hamberley. The award‑winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast‑growing and innovative, we’re opening three new homes in 2023 and were chosen as Residential Care Provider of the Year in 2019 and 2022.
What you\'ll do
As a Customer Liaison Coordinator you will work closely with the Home Manager and home team to support the growth of the service, handling enquiry and admission processes and building relationships with the wider community. You will be the first person a potential new resident meets when considering moving into one of our luxury care homes, supporting them throughout their journey and helping with show‑rounds. Working collaboratively with the Sales, Marketing and Well‑being teams, you will promote the home at networking events and through social media platforms.
Qualifications
- Previous experience as a customer service advisor
- Understanding of the Health and Social Care sector
- Experience supporting the customer journey from initial enquiry through to provision of service/product
- Strong verbal and written communication skills with empathy and compassion
- Ability to manage multiple priorities and deliver an engaging experience under pressure
- Networking skills with experience of community relations with third‑party groups and organisations
- Self‑motivated, proactive, confident, flexible and adaptable
- Research, data handling and report preparation skills
- Proficiency in Social Media and MS Office
- Access to personal transport an advantage (homes located in G77 and G62 postcodes)
Benefits
- Generous, above‑market salary
- Contracted hours – 40 hours per week
- Performance‑related bonus
- Workplace pension
- Comprehensive development opportunities
- Opportunities for career progression
- Refer a Friend bonus – up to £750 per referral (T&Cs apply)
Join us
Newton House and Milngavie Manor are our luxurious care homes in Glasgow, Scotland, part of the award‑winning Hamberley Care Homes. Residents live in spacious, stylish ensuite rooms and enjoy shared spaces, landscaped gardens, a luxury spa, hairdressing, manicures and relaxing therapies – everything designed with the care and attention of a 5‑star hotel.
At Hamberley Care Homes we respect and value our residents and each other. Creative and empowered, we see every day as an opportunity for growth and development. Together we can achieve anything – be part of it!
Customer Liaison Coordinator in Newton Mearns employer: Hamberley Care Homes
Hamberley Care Group is an exceptional employer, renowned for its commitment to transforming elderly care through luxury homes in the UK. With a strong focus on employee development and a collaborative work culture, staff enjoy generous salaries, performance-related bonuses, and ample opportunities for career progression. Located in Glasgow, our homes offer a vibrant community atmosphere where every team member is empowered to make a meaningful impact on residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Coordinator in Newton Mearns
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hamberley Care Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hamberley Care Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Coordinator in Newton Mearns
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hamberley Care Homes:Your cover letter is your chance to shine! Tell us why you want to work at Hamberley Care Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hamberley Care Homes!
How to prepare for a job interview at Hamberley Care Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
