Are you ready to embark on an exciting
journey with one of London's most renowned boutique hotel chains? Firmdale
Hotels invites you to become a vital part of our prestigious Ham Yard Hotel
team as a Night Porter (6-month fixed-term contract).
At Firmdale Hotels, we are not just in the
business of hospitality; we are in the business of creating unforgettable
experiences. With a collection of unique boutique hotels in London and New
York, we pride ourselves on our commitment to exceptional service, exquisite
design, and unparalleled attention to detail. Join us in shaping the future of
luxury hospitality.
As a Night Porter, you will be at the
forefront of ensuring our guests receive nothing short of excellence, even
during the twilight hours. Your primary responsibility will be overseeing the
concierge desk in the absence of the wider team, ensuring seamless operations
throughout the evening.
Responsibilities:
- Welcoming guests with warmth and
professionalism, assisting with luggage, and attending to their needs
promptly. - Managing incoming calls efficiently and
courteously, providing accurate information and assistance as required. - Demonstrating impeccable attention to detail
in all tasks, from guest check-ins to check-outs. - Proactively addressing guest requests and
concerns with tact and discretion, ensuring their comfort and satisfaction
throughout their stay. - Collaborating closely with your team to
maintain the highest standards of service and guest satisfaction. - Operating with a high level of autonomy and
confidence, while also thriving in a collaborative team environment.
What you Need:
- Valid UK Driving Licence Required.
- A passion for delivering exceptional customer service, with a genuine desire to exceed guest expectations.
- Outstanding organisational skills and the
ability to multitask effectively in a dynamic, fast-paced environment. - Excellent communication skills, both verbal
and written, with a keen attention to detail. - The ability to work independently with
confidence, while also thriving as a valued member of a cohesive team.
What We Offer:
- Competitive annual salary of £ 31,500.00 plus service charge.
- A structured 4-day-on, 4-day-off schedule,
providing a healthy work-life balance. - Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching. Health
cash plan (including contributions towards dental, optical,
alternative and complementary therapies) - Discounted cinema tickets,
gym membership, travel, retailers and restaurants - Complimentary meals on shift
- Referral bonus scheme for
recommending top talent - Flexible scheduling without
split shifts - Dry cleaning service for
work attire and discounted personal dry cleaning - Enhanced holiday allowance
based on length of service - Season ticket loan for
convenient commutin - Ongoing training,
professional development, and fully funded English lessons - Regular social events, team
activities, and fitness sessions - Benefits like cycle to work
scheme and annual long service awards - One allocated paid day per
year for volunteering work - Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks - And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by
hospitality and travel industries for the great work our teams has achieved. To name a few of our recent awards and accolades:
- Proud winners of
The Times Best Places to Work for both 2024 and 2025 - The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade - Manager of the Year – Helle Jensen –
Cateys 2024 - Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024 - Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024 - Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 - Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025 - Dorset Square Hotel – AA Breakfast Award
2025 - Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024 - Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024 - Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award - Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024 - Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren
Street - Michelin keys - Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.
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Night Porter ( 6-Month Fix-Term Contract) employer: Ham Yard hotel
Ham Yard Hotel is an exceptional employer that prioritises both guest experience and employee well-being. With a vibrant work culture in the heart of London, employees benefit from flexible working hours, opportunities for professional growth, and a supportive team environment that values local knowledge and customer service excellence.
