Night Auditor/Receptionist

Are you ready to be part of an award-winning team that redefines hospitality? Firmdale Hotels, renowned for its unique style and commitment to excellence, is seeking a dedicated Night Auditor/Receptionist to join our vibrant Ham Yard Hotel in the heart of London. If you are passionate about delivering outstanding customer service and creating memorable guest experiences, this could be the perfect opportunity for you!

Firmdale Hotels is a collection of luxury hotels known for their bold, contemporary designs and exceptional service. Each hotel in our portfolio offers a unique experience, blending modern sophistication with traditional comfort. We pride ourselves on our attention to detail, our commitment to sustainability, and our dedication to providing our guests with unforgettable stays.

As a Night Auditor/Receptionist, you will play a crucial role in ensuring the smooth operation of our hotel during the night. Reporting directly to the Front Office Manager and Night Manager, you will balance end-of-day accounts for all departments and you will be at the forefront of our guest experience, ensuring every interaction is marked by warmth, professionalism, and impeccable service.

• Handle end-of-day bookkeeping, auditing, and account reconciliation.
• Investigate and resolve out-of-balance accounts.
• Maintain accurate financial records and ledgers.
• Answer incoming calls and direct them to the appropriate departments.
• Upsell hotel facilities and room categories to enhance guest experiences.
• Uphold and deliver consistent Firmdale standards.
• Provide exceptional customer service, exceeding guest expectations at every opportunity.
• Conduct efficient check-in and check-out processes, demonstrating meticulous attention to detail.
• Handle guest inquiries and requests promptly and courteously, resolving any issues with grace and efficiency.
• Maintain a welcoming atmosphere in the lobby area, ensuring guests feel valued and attended to.
• Collaborate closely with other team members to uphold our high standards of service and efficiency.
• Undertake administrative duties with accuracy and diligence, ensuring smooth operations throughout the night.
• Remain vigilant and responsive to any security or emergency situations, adhering to established protocols to ensure guest safety.

• Previous experience as a Night Auditor, Hotel Receptionist, or Night Receptionist is essential.
• Familiarity with the Opera system is highly desirable.
• Excellent communication skills, a professional telephone manner, and superb attention to detail.
• Strong problem-solving abilities and the capacity to multitask are crucial.
• A warm, friendly, and confident personality with a genuine passion for delivering memorable guest experiences.
• Excellent personal presentation and resilience to handle the demands of the role.
• A genuine passion for hospitality and a dedication to delivering exceptional guest experiences.
• A keen eye for detail and the ability to multitask effectively in a fast-paced environment.

• Competitive annual salary of £32,500 - £35,500 including service charge.
• A structured 4-day-on, 4-day-off schedule, providing a healthy work-life balance.
• Access to Wagestream, our financial wellbeing app.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more!

Why join Firmdale Hotels? Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved.

If you’re ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!